Hybrid HealthTech Support Consultant

Healthengine; Perth; Hybride; AUD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid workplace

Social events and team-building

Snacks and beverages at office

Wellbeing resources and EAP

Parental leave

Résumé du poste

Healthengine is seeking a Customer Support Consultant to help practices and patients stay confidently connected with our platform. You will own cases from diagnosis to resolution and collaborate with Product and Engineering to drive persistent solutions, especially as AI and Tier 1 handle routine tasks.

If you thrive in a fast-paced, autonomous setting, this role offers meaningful impact. The position emphasizes diagnostic thinking, clear communication, and privacy-conscious handling of health

Qualifications

• 1–2 years in a customer service or technical support role.
• Professional, courteous verbal and written communication, including explaining technical issues to customers in plain language.
• Demonstrated technical troubleshooting aptitude, including diagnosing complex or escalated issues.
• Experience owning cases end-to-end and collaborating with technical or product teams to resolve them.
• Able to handle sensitive and health data responsibly, in line with privacy and security obligations.

Responsabilités

• Complex issue resolution - Own the complex, technical issues that reach Tier 2 and see them through to a complete, lasting resolution.
• Configuration & integration reliability - Keep practices reliably connected to Healthengine by resolving PMS configuration and integration issues.
• Resolve and educate - Explain what happened and how to avoid recurrence, with a consultative approach.
• Case ownership & escalation - Document thoroughly, gather logs, and elevate to Product/Engineering when needed.
• Continuous improvement - Surface recurring issues and friction to improve products and processes across all tiers.

Connaissances

Customer service

Technical troubleshooting

Communication skills

Case ownership

Data privacy & security

Formation

IT/health-tech certification

Outils

Zendesk/HubSpot

Aircall

TeamViewer

Description du poste

Healthengine is seeking a Customer Support Consultant to help practices and patients stay confidently connected with our platform. You will own cases from diagnosis to resolution and collaborate with Product and Engineering to drive persistent solutions, especially as AI and Tier 1 handle routine tasks.

If you thrive in a fast-paced, autonomous setting, this role offers meaningful impact. The position emphasizes diagnostic thinking, clear communication, and privacy-conscious handling of health