Hybrid Corporate Travel Experience Specialist

Navan; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Navan is seeking a Travel Support specialist to assist travellers with air, rail, hotel and car bookings, across chat, phone and email. You’ll quickly assess needs, maintain up-to-date supplier knowledge and guide users through the Navan platform to encourage self-service.

You will work in a hybrid setup with three in-office days in Sydney and collaborate with cross-functional teams to improve processes. The role requires 3+ years in corporate travel, 2+ years using a GDS

Qualifications

• 3+ years in a corporate travel management or business travel consultant role.
• 2+ years of experience using a Global Distribution System (Sabre, Amadeus or Galileo) at intermediate level or above.
• Customer service experience in a contact centre or customer-facing environment.
• Experience with Gmail, Zendesk, Slack and Salesforce is advantageous.
• Ability to manage multiple tasks and resolve urgent customer matters quickly and efficiently.
• Empathetic and composed approach, remaining professional in challenging situations.
• Strong independent problem-solving skills and resourcesful attitude.
• Excellent written and verbal communication skills.
• Collaborative mindset and willingness to give/receive constructive feedback.
• Genuine interest in travel and sound understanding of world geography.
• Ability to work effectively in a hybrid environment, including three days per week in Navan’s Sydney office.

Responsibilities

• Assist travellers with best-in-class support across chat, phone and email.
• Provide accurate information and support for air, rail, hotel and car bookings.
• Quickly assess customer needs, traveller profiles and urgency of requests.
• Maintain strong knowledge of suppliers, destinations, booking systems and industry practices.
• Help users navigate the Navan platform and app, encouraging self-service when appropriate.
• Respond to customer enquiries in line with SLAs and requirements.
• Follow company and customer travel and expense policies and global compliance procedures.
• Provide stakeholders with regular feedback on goals and performance of key processes.
• Participate in team meetings and stay informed about product launches and supplier updates.
• Contribute to travel industry expertise and travel experience improvements.
• Complete all required training and meet attendance expectations.
• Meet individual performance measures supporting team and company objectives.
• Collaborate with colleagues to identify recurring traveller issues and improve the customer experience.

Skills

Corporate travel management

Customer service

Multi-tasking

Independent problem-solving

Communication skills

Travel interest

Hybrid work adaptability

Geography knowledge

Tools

Sabre

Amadeus

Galileo

Gmail

Zendesk

Slack

Salesforce

Job description

Navan is seeking a Travel Support specialist to assist travellers with air, rail, hotel and car bookings, across chat, phone and email. You’ll quickly assess needs, maintain up-to-date supplier knowledge and guide users through the Navan platform to encourage self-service.

You will work in a hybrid setup with three in-office days in Sydney and collaborate with cross-functional teams to improve processes. The role requires 3+ years in corporate travel, 2+ years using a GDS