Hybrid Client Support & Property Services Specialist

InfoTrack; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Fully covered gym membership

Monthly in-house massages

Progressive leave policies

Employee share scheme

Table Tennis competitions

Free breakfast every morning

Catered lunches

Job summary

InfoTrack in Australia is hiring a Customer Service Consultant (Support Consultant) to deliver responsive client support for our SaaS platform, manage property certificate orders, and ensure accurate, timely updates across stakeholders.

This hybrid role values outstanding communication, problem solving, and the ability to handle 30–40 calls daily, with a focus on service excellence, compliance, and continuous process improvement.

Qualifications

• Call centre experience with the ability to handle 30–40 calls daily.
• Experience in customer support, order processing, or helpdesk environments.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver responsive client support via phone and email for InfoTrack’s SaaS platform.
• Manage property certificate orders and related applications, ensuring accuracy and timely completion.
• Liaise with clients, councils, authorities, retailers and integration partners for smooth service delivery.
• Handle inbound and outbound support requests, prioritising urgent matters and maintaining records.
• Troubleshoot client issues and collaborate with Escalations, Development, Product, IT and Sales teams for resolution.
• Drive continuous improvement by updating knowledge bases and identifying recurring pain points.

Skills

Call centre experience

Customer support

Communication

Problem solving

Work under pressure

Tools

MS Office

Job description

InfoTrack in Australia is hiring a Customer Service Consultant (Support Consultant) to deliver responsive client support for our SaaS platform, manage property certificate orders, and ensure accurate, timely updates across stakeholders.

This hybrid role values outstanding communication, problem solving, and the ability to handle 30–40 calls daily, with a focus on service excellence, compliance, and continuous process improvement.