Hybrid Client Service Partner – Coordinate Care Solutions

PlanCare; Sydney; Hybrid; AUD 82,000 - 85,000; Full time

Benefits offered by this job

Permanent role

One day WFH

Induction & training

Parramatta office

Tech-enabled tools

9am–5pm schedule

Job summary

PlanCare, based in Parramatta, is hiring a Client Service Partner to coordinate support for our clients. Your work will involve building relationships, coordinating services, and communicating clearly by phone and email, with usual hours 9:00 am–5:00 pm.

You don’t need aged care experience; we provide induction, training, and pathways for clinical support. This is a permanent, full-time role with a salary of $82,000–$85,000 per year and one day of home-working after probation.

Qualifications

• Experience in client service or coordination helps.
• Willingness to learn new systems and processes.
• Ability to communicate clearly and empathetically.

Responsibilities

• Building trusted relationships with clients and understanding their needs, preferences and goals.
• Conducting scheduled client check-ins and reviews, recording outcomes and agreeing follow-up.
• Coordinating services in line with the client’s agreed support plan and available budget.
• Taking ownership of more involved client questions and following them through to resolution.
• Providing clear, client-specific information about services, budgets and funding within your role.
• Working with providers and colleagues to keep support organised and address issues.
• Maintaining accurate client records, plans, consent information and follow-up actions.
• Recognising changes in a client’s circumstances and coordinating the appropriate response.
• Escalating clinical, safeguarding or specialist matters through the right pathway.

Skills

Clear communication

Empathy

Organised

Attention to detail

Ownership

Record-keeping

Willing to learn

Job description

PlanCare, based in Parramatta, is hiring a Client Service Partner to coordinate support for our clients. Your work will involve building relationships, coordinating services, and communicating clearly by phone and email, with usual hours 9:00 am–5:00 pm.

You don’t need aged care experience; we provide induction, training, and pathways for clinical support. This is a permanent, full-time role with a salary of $82,000–$85,000 per year and one day of home-working after probation.