HVAC Technical Support Specialist – Flexible Hours

Katz Recruitment; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

GENERAL AUSTRALIA is seeking an HVAC Technical Support specialist to join our team. This role combines technical support, troubleshooting and service operations across multiple Australian locations such as Sydney, Brisbane, Adelaide, Melbourne or Perth.

You will provide expert advice to customers and internal teams while staying connected to field and workshop environments. A strong emphasis on training, warranty support and product feedback is required.

Qualifications

• Refrigeration and air conditioning trade qualification required
• ARCtick licence must be current
• Supervisor/Contractors licence desirable but not mandatory

Responsibilities

• Provide technical advice and support to trade and retail customers
• Assist with customer complaints and technical enquiries
• Support service agents with repairs and service requirements
• Assist with warranty claims, warranty parts and labour claims
• Prepare service reports and provide feedback on product issues
• Keep product and technical knowledge up to date
• Assist with developing training materials for service agents

Skills

Customer service

Technical knowledge

Problem solving

Communication

Teamwork

Computer literacy

Field experience

Education

Refrigeration and Air Conditioning trade qualification

ARCtick licence

Supervisor or Contractors licence

Job description

GENERAL AUSTRALIA is seeking an HVAC Technical Support specialist to join our team. This role combines technical support, troubleshooting and service operations across multiple Australian locations such as Sydney, Brisbane, Adelaide, Melbourne or Perth.

You will provide expert advice to customers and internal teams while staying connected to field and workshop environments. A strong emphasis on training, warranty support and product feedback is required.