Human Resources Manager

73FJU; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Emirates Wolgan Valley, a Ritz-Carlton Lodge, located in Australia, seeks an HR Manager to support daily HR operations, recruitment, associate relations, learning and development, total rewards, accommodation management, and compliance. The role requires full working rights in Australia and leadership within a luxury hospitality environment.

The position covers workforce planning, performance management, housing management, associate engagement, and culture initiatives.

Qualifications

• Experience leading HR teams in luxury hospitality or premium brands.
• Strong knowledge of Australian employment law and awards.
• Proven abilities in recruitment and onboarding at scale.

Responsibilities

• Develop and implement workforce planning aligned with occupancy forecasts.
• Oversee performance management processes and coaching for leaders.
• Manage associate housing policies and housing operations.
• Lead engagement initiatives and wellbeing programs for staff.
• Champion Ritz-Carlton Gold Standards and service culture.
• Provide guidance on industrial relations and award obligations.
• Maintain HR data integrity and reporting in HR systems.
• Support payroll practices and benefits administration.
• Strengthen community and employer branding initiatives.
• Drive sustainability and social responsibility activities.

Skills

Leadership

Talent Management

Recruitment

Employee Engagement

Tools

Workday

Peoplesoft

SuccessFactors

Job description

Additional Information
Job Number26146457
Job CategoryHuman Resources
LocationOne Marriott Drive, Need Address, Sydney 2790, AustraliaVIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

As a member of the Human Resources leadership team at Emirates Wolgan Valley, a Ritz-Carlton Lodge, the Human Resources Manager supports the daily operations of the Human Resources Department, including recruitment and selection, associate relations, learning and development, total rewards, accommodation management, compliance, and associate engagement initiatives.

Required full working rights in Australia

Workforce Planning & Talent Management

• Develop and maintain the annual workforce plan to support occupancy demands and business forecasts.
• Lead succession planning and talent reviews to identify high-potential associates and future leaders.
• Monitor turnover trends and implement retention strategies to reduce voluntary attrition.
• Support internal mobility and career progression opportunities across the property.

Performance Management

• Facilitate the annual performance review process and mid-year performance conversations.
• Coach managers on performance improvement plans and effective performance management practices.
• Monitor completion and quality of performance appraisals across all departments.
• Support leaders in setting development goals aligned with business objectives.

Associate Accommodation Management

• Manage associate housing allocation, occupancy, inspections, and accommodation standards.
• Develop and enforce accommodation policies and community living guidelines.
• Coordinate accommodation maintenance requirements with Engineering and Housekeeping.
• Manage accommodation-related disputes and wellbeing concerns.

Associate Engagement & Wellbeing

• Develop and implement the annual Associate Engagement Action Plan.
• Lead associate recognition programs, celebrations, service anniversaries, and employee appreciation events.
• Coordinate wellbeing initiatives focusing on mental health, resilience, and work-life balance.
• Monitor engagement metrics and recommend improvement initiatives.

Culture & Employee Experience

• Champion The Ritz-Carlton Gold Standards, Employee Promise, and service culture initiatives.
• Drive a positive workplace culture through communication, recognition, and leadership accountability.
• Lead associate communication forums, town halls, and listening sessions.
• Support diversity, equity, inclusion, and belonging initiatives.

Industrial Relations & Employment Relations

• Provide advice to managers regarding the Hospitality Industry (General) Award and Fair Work Act requirements.
• Support disciplinary investigations, grievances, and workplace conflict resolution.
• Ensure compliance with employment contracts, policies, and award obligations.
• Liaise with external employment relations advisors when required.

HR Systems & Reporting

• Maintain HR metrics and provide monthly reporting on:
  • Turnover
  • Retention
  • Recruitment
  • Training compliance
  • Headcount
  • Workers Compensation
  • Engagement results
• Ensure data integrity within Workday, Peoplesoft, SuccessFactors, or Marriott HR systems.
• Analyse workforce trends and provide recommendations to leadership.

Payroll & Benefits Support

• Partner with Finance and Payroll to ensure accurate processing of wages and entitlements.
• Monitor compliance with award interpretations, leave accruals, and payroll practices.
• Assist associates with payroll, benefits, and employment-related enquiries.

Community & Employer Branding

• Build relationships with local schools, universities, TAFEs, and tourism organisations.
• Promote Emirates Wolgan Valley as an employer of choice within the hospitality industry.
• Support recruitment marketing, social media employer branding, and community engagement initiatives.

Sustainability & Social Responsibility

• Partner with operational departments to support sustainability goals and environmental initiatives.
• Promote associate participation in community and conservation programmes.
• Incorporate sustainability awareness into onboarding and engagement activities.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award‑winning properties worldwide, The Ritz‑Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz‑Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz‑Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz‑Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.