Human Resources Manager

AC Hotels by Marriott; Gold Coast City; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Marriott associate benefits

Global career development

Pre-opening experience

Ground-up culture

Job summary

AC Hotel by Marriott on the Gold Coast seeks an experienced Human Resources Manager to lead all property-level HR functions during pre-opening and ongoing operations. You will partner with hotel leadership to attract talent, shape culture, and deliver an exceptional associate experience aligned with Marriott standards.

Reporting to the Multi-Property Director of HR, you will oversee recruitment, onboarding, engagement, learning, performance, compliance, and payroll, while driving cost control

Qualifications

• - Previous HR leadership experience within hospitality, tourism, hotels, or a related service industry.
• - Strong recruitment and talent acquisition experience, ideally within pre-opening or high-volume environments.
• - Sound knowledge of Australian employment legislation, awards, and HR best practices.
• - Experience managing employee relations, engagement, and culture initiatives.
• - Strong organizational and project management skills.
• - Excellent communication and stakeholder management abilities.
• - Proactive, hands-on approach in fast-paced environments.
• - Passion for developing people and creating exceptional workplace experiences.

Responsibilities

• - Lead all property-level HR functions including pre-opening recruitment, onboarding, engagement, and culture initiatives.
• - Oversee learning and development, performance management, and compliance with workplace regulations.
• - Manage payroll oversight, HR reporting, audits, and HR administration.
• - Partner with Operations leadership to attract talent and build a high-performing team.
• - Drive budget management and cost control related to HR operations.

Skills

Leadership

Talent acquisition

Stakeholder mgmt

HR strategy

Communication

Education

Degree in Human Resources

HR Diploma

Job description

Additional Information

Job Number 26092402

Job Category Human Resources

Location 42 Ferny Avenue, Gold Coast, Queensland, Australia, 4217 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Lead the people journey from day one. Shape the culture. Build the team. Open the hotel.

AC Hotel by Marriott

AC Hotel by Marriott is coming to the Gold Coast, and we are seeking an experienced and passionate Human Resources Manager to play a pivotal role in the successful pre-opening and ongoing operation of this exciting new property.

As the senior on-property HR professional, you will lead all aspects of Human Resources, partnering closely with hotel leadership to attract top talent, create an exceptional associate experience, and establish a high-performing culture aligned with Marriott International's world-class standards.

This is a unique opportunity to leave your mark on a new hotel from the ground up while being part of the world's leading hospitality company.

About AC Hotels By Marriott

AC Hotels by Marriott celebrates the beauty of simplicity with thoughtfully designed spaces, purposeful experiences, and attention to every detail. Inspired by European modernism, our brand delivers a sophisticated guest experience while creating an engaging and empowering environment for associates.

As part of Marriott International, you'll have access to exceptional career development opportunities, global mobility, and the chance to be part of a company recognized for putting people first.

The Role

Reporting to the Multi-Property Director of Human Resources, you will be responsible for leading all property-level HR functions, including:

• Pre-opening recruitment and workforce planning
• Talent acquisition and onboarding
• Associate engagement and recognition programs
• Learning and development initiatives
• Performance management and talent development
• Employee relations and workplace culture
• HR compliance and employment legislation
• Work health and safety partnership
• Workers compensation and return-to-work coordination
• Payroll administration oversight
• HR reporting, audits, and administration
• Budget management and cost control

You will act as a trusted advisor to the Operations Manager and department leaders, ensuring HR strategies support business success while delivering an exceptional associate experience.

Key Responsibilities Pre-Opening & Talent Acquisition

• Lead end-to-end recruitment for all hotel departments
• Build strong relationships with local schools, community groups, and industry partners
• Coordinate recruitment campaigns, career fairs, and talent sourcing initiatives
• Support Marriott's Access to Opportunity and community engagement programs
• Develop onboarding experiences that create memorable first impressions

Associate Engagement & Culture

• Drive associate engagement, recognition, wellbeing, and TakeCare initiatives
• Coordinate engagement surveys and action planning
• Create meaningful programs that celebrate achievements and milestones
• Foster an inclusive, collaborative, and people-first culture
• Champion Marriott's values and AC Hotels brand culture

Learning & Development

• Coordinate orientation and onboarding programs
• Support leadership capability development
• Monitor compliance and mandatory training completion
• Promote individual development planning and career growth opportunities
• Drive a culture of continuous learning

Employee Relations & Compliance

• Provide advice and support on employee relations matters
• Maintain compliance with Fair Work legislation, Awards, and company policies
• Manage HR records, audits, and documentation
• Support workplace investigations, disciplinary matters, and performance management processes
• Ensure best-practice HR standards across the hotel

About You

To be successful in this role, you will bring:

• Previous Human Resources leadership experience within hospitality, tourism, hotels, or a related service industry
• Strong recruitment and talent acquisition experience, ideally within a pre-opening or high-volume environment
• Sound knowledge of Australian employment legislation, Awards, and HR best practices
• Experience managing employee relations, engagement, and culture initiatives
• Strong organisational and project management skills
• Excellent communication and stakeholder management abilities
• A proactive, hands‑on approach with the ability to thrive in a fast‑paced environment
• Passion for developing people and creating exceptional workplace experiences

Preferred Qualifications

• Degree or Diploma in Human Resources, Business Administration, Organizational Psychology or a related discipline
• Experience within Marriott International or another global hospitality organisation is highly regarded
• Experience supporting hotel openings or large-scale recruitment projects is advantageous

Why Join Us?

• Be part of an exciting hotel pre-opening journey
• Build a team and culture from the ground up
• Work with a globally recognized hospitality leader
• Access outstanding learning and career development opportunities
• Enjoy Marriott International associate benefits
• Join a people‑first organisation committed to wellbeing, inclusion, and growth

Ready to Shape Something New?

If you're passionate about people, culture, and creating exceptional associate experiences, we'd love to hear from you.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail‑oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.

Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels.

In joining AC Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.