HR Services Officer

University of Sydney; Australia; On-site; AUD 73,000 - 103,000; Part time

Job summary

The University of Sydney invites applications for a Casual HR Service Officer within the Human Resources Services team. This role supports the processing of HR documentation and delivers efficient administrative functions with a strong focus on accuracy and client service.

You will utilise analytical and processing skills to resolve HR requests, contribute to cross-functional improvements, and operate in a high-volume environment with tight deadlines.

Qualifications

• Experience delivering transactional HR services in a large organisation.
• Ability to provide high-quality, client-focused HR guidance and support.
• Strong attention to detail and accuracy in HR documentation.
• Experience participating in cross-functional process improvements.
• Excellent written and verbal communication; adaptable to changing priorities.

Responsibilities

• Review and execute HR transactions related to employee life cycle or job changes.
• Provide high-quality HR guidance and resolution to managers and employees while meeting SLAs.
• Identify issues and implement process improvements to improve client satisfaction.
• Review, prepare and issue employment documents, including employment agreements and variations.
• Advise staff on University policies, procedures and frameworks.

Skills

Transactional HR services

Customer-focused service

Attention to detail

Analytical problem-solving

Cross-functional coordination

Tools

Workday

Job description

Casual HR Service Officer opportunities available with the Human Resources business unit Support the HR Services team in delivering high quality and efficient outcomes HEO 5 Step 1 $63.90p/hour plus Superannuation

About the opportunity

The HR Services Team is a seeking a proactive and attentive HR Services Officer to deliver a full-suite of administrative functions and support related to the processing of HR documentation across the university. In this role, you will utilise your analytical and processing skills, and attention to detail to resolve complex HR requests from across the University.

Key responsibilities

• review and execute HR transactions relating to employee life cycle or employment job changes (e.g. hires, separations, internal transfers)
• provide high quality, consistent HR guidance, support and resolution to managers and employees with a focus on employee-centric service, and adhering to the relevant metrics, benchmarks and SLAs
• identify client-impacting issues and implement solutions and process improvements to increase client satisfaction
• review, prepare and issue employee documentation, e.g. employment agreements, contract variations
• provide advice and interpretation to staff members and leaders on the application of the University’s policies, procedures and frameworks.

About you

• experience in delivering transactional services with an ability to create a positive client experience in a large and complex organisation
• experience in participating and coordinating cross-functional process improvement initiatives
• experience working in a high-volume environment with multiple competing deadlines and adhering to relevant SLAs
• capability in preparation of employment contract variations, and more complex contractual arrangement for multiple roles/positions
• good knowledge of the University’s HR policies and practices, Awards and Agreements to deliver compliant and proactive solutions for clients
• highly developed written and verbal communications skills as you will be responding to various client requests ad queries in a professional and supportive manner
• an agile and flexible approach that is able to pivot and contribute to overall team success
• Workday system experience preferred.

Pre‑employment checks and declarations

Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment. The University of Sydney may conduct routine pre-employment checks before an appointment is made.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds. We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion. The University reserves the right not to proceed with any appointment.

Applications Close Tuesday 17 November 2026 11:59 PM

Want to know more about working at the University of Sydney? https://www.sydney.edu.au/about-us.html