HR Manager - Retail

Paspaley Pearls; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

Paspaley Pearls, a renowned Australian luxury jewellery brand, seeks an accomplished HR Manager to lead the day‑to‑day HR function for our jewellery retail business across ~180 staff. You will shape workforce strategy, drive employee lifecycle delivery, and partner with senior leadership to align people practices with business growth.

You will balance strategic influence with hands‑on delivery, supporting talent development, investigations, performance reviews and remuneration benchmarking

Qualifications

• Approximately 5 – 7 years’ experience in a HR partner / manager role.
• A tertiary qualification in Human Resources, Business (Commerce), Psychology, Employment Relations or a related discipline.
• Strong employee relations experience, including investigations, performance management and organisational change.
• Experience in workforce planning, talent management, succession planning and capability development.
• Sound knowledge of Australian employment legislation, Modern Awards and contemporary HR practices.
• Experience supporting remuneration reviews, salary benchmarking and HR systems.
• Strong communication (written and verbal), influencing, coaching and relationship‑building skills.
• High levels of integrity, discretion, resilience and professionalism.

Responsibilities

• Translate Group HR strategy into practical initiatives aligned with jewellery Retail’s business objectives.
• Support workforce planning, organisational design, succession planning and future capability requirements.
• Lead recruitment and talent acquisition across the Retail jewellery business.
• In coordination with the Group Manager HR, manage and support the retail jewellery HR team to deliver effective and responsive HR / IR services.
• Oversee the retail jewellery business onboarding, probation, retention and employee transition processes.
• Strengthen Paspaley brand and employee value proposition initiatives.
• Lead and support workplace investigations and organisational change processes.
• Ensure compliance with Australian employment legislation, relevant Modern Awards, Paspaley Pearls Group policies and employment obligations.
• Drive talent and performance reviews, career development and succession planning.
• Identify capability gaps and support leadership development initiatives.
• Champion Paspaley’s values and expected leadership behaviours.
• In coordination with the centralised HR team, ensure effective HR processes, systems and administration across the employee lifecycle including identifying opportunities for improvements.
• Support and advise on annual remuneration reviews and salary benchmarking.
• Manage the effective use of ELMO and other HR systems, ensuring accurate employee data and meaningful workforce reporting.

Skills

Employee relations

Talent management

Workforce planning

Remuneration benchmarking

HR systems (ELMO)

Stakeholder management

Education

HR/People related degree

Tools

ELMO HR system

Job description

Shape the future People Agenda of an Iconic Australian Luxury Jewellery Brand

Paspaley is a respected Australian family-owned business and is one of Australia’s most distinguished luxury brands, renowned internationally for its exceptional Australian South Sea pearls, craftsmanship and enduring distinctive heritage, strong values and an exciting retail grow agenda.

We are seeking an accomplished HR Manager to play a pivotal role in the continued success and growth of our jewellery retail business, supporting approximately 180 employees across our Australian boutiques and backroom support offices.

Reporting to the Managing Director – Paspaley Global Retail, this is a high-impact leadership opportunity to work at the heart of Paspaley’s jewellery retail business, coordinating with the Retail Senior Leadership Team (SLT) and working closely with the Group Manager HR to shape workforce strategy, strengthen capability and build a high-performing, engaged and commercially focused retail orientated workforce.

The successful candidate will lead the day-to-day HR function for our jewellery retail business, combining strategic influence, practical, contemporary and commercially focused advice, with “hands‑on” delivery across the full employee lifecycle. This is an opportunity for a HR manager who thrives on partnership and is motivated by developing talent, supporting business growth to navigating employee relations matters and driving organisational effectiveness, to make a tangible difference to both business performance and the employee’s Paspaley experience.

Key Responsibilities

• Translate Group HR strategy into practical initiatives aligned with jewellery Retail’s business objectives.
• Support workforce planning, organisational design, succession planning and future capability requirements.
• Lead recruitment and talent acquisition across the Retail jewellery business.
• In coordination with the Group Manager HR, manage and support the retail jewellery HR team to deliver effective and responsive HR / IR services.
• Oversee the retail jewellery business onboarding, probation, retention and employee transition processes.
• Strengthen Paspaley brand and employee value proposition initiatives.
• Lead and support workplace investigations and organisational change processes.
• Ensure compliance with Australian employment legislation, relevant Modern Awards, Paspaley Pearls Group policies and employment obligations.
• Drive talent and performance reviews, career development and succession planning.
• Identify capability gaps and support leadership development initiatives.
• Champion Paspaley’s values and expected leadership behaviours.
• In coordination with the centralised HR team, ensure effective HR processes, systems and administration across the employee lifecycle including identifying opportunities for improvements.
• Support and advise on annual remuneration reviews and salary benchmarking.
• Manage the effective use of ELMO and other HR systems, ensuring accurate employee data and meaningful workforce reporting.

You are an experienced HR practitioner who combines strong generalist capability with commercial judgement, practical problem-solving and the confidence to advise the Retail SLT.

You enjoy being both strategic and ‘hands‑on’ and can balance business priorities with employee considerations and sound employment practices. You are comfortable working in a fast‑paced, multi-site environment where building relationships, establishing effective processes and supporting management is essential.

You will bring:

• Approximately 5 – 7 years’ experience in a HR partner / manager role.
• A tertiary qualification in Human Resources, Business (Commerce), Psychology, Employment Relations or a related discipline.
• Strong employee relations experience, including investigations, performance management and organisational change.
• Experience in workforce planning, talent management, succession planning and capability development.
• Sound knowledge of Australian employment legislation, Modern Awards and contemporary HR practices.
• Experience supporting remuneration reviews, salary benchmarking and HR systems.
• Strong communication (written and verbal), influencing, coaching and relationship‑building skills.
• High levels of integrity, discretion, resilience and professionalism.

Although not essential having experience in multi-site retail luxury goods business will be highly regarded and advantageous. Exposure to organisational transformation, employee engagement, WHS and injury management, or a Group HR/shared‑services structure will also be advantageous.

Why Join Paspaley?

You will have the opportunity to make a meaningful contribution to the success of our jewellery retail business and shape people practices that support our people, our clients and our future.