HR Advisor - Remote at Employment Hero

Employment Hero; Sydney; A distancia; AUD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Parental leave

Egg freezing subsidy

Home office allowance

Learning & development

ESOP

Global Gathering

Descripción de la vacante

Employment Hero is seeking an HR Advisor to deliver accurate IR/ER guidance to clients across Australia in a remote-first setup. You will handle performance management, misconduct, terminations, and award interpretation while ensuring compliance and high service standards.

Join a global, remote team with access to AI tools, ongoing learning, and growth opportunities. The role can be based anywhere in Australia, with a focus on delivering practical, compliant HR advisory support.

Formación

• 1-2 years experience at an HR Advisor level (or equivalent).
• Qualifications in HR, Law, Business or similar fields (preferable).
• Australian employment knowledge strongly preferred.
• Award interpretation is highly regarded.
• Good time management, attention to detail, and customer service skills.
• Excellent written and verbal communication skills.
• Proficient in learning and using different software, systems and tools.
• Knowledge of Salesforce, Zendesk and Employment Hero is highly regarded.
• Customer-focused with ability to build ongoing relationships.
• Experience working collaboratively as part of a global remote team.

Responsabilidades

• Provide accurate and technical IR/ER advice to clients on performance management, misconduct, termination, adverse actions and award interpretation.
• Complete compliance audits for clients with recommendations on HR compliance improvements.
• Liaise with the legal team for complex disputes and investigations as needed.
• Manage high-volume calls and emails, delivering calm, professional guidance and risk-based solutions.

Conocimientos

Communication

Stakeholder mgmt

Customer service

Remote collaboration

Educación

HR/Law/Business degree

Herramientas

Salesforce

Zendesk

Employment Hero

Descripción del empleo

Apply for HR Advisor - Remote at Employment Hero in Sydney, NSW, AU.

This Full time on site position offers great opportunities for career growth.

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. We are Mission First - Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission? We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale We Live by Our Values - we role model our values 100% of the time We Expect High Performance - we set a high standard and we’re not satisfied with being average

This role Provide accurate and technical IR/ER advice to our clients (ranging from HR Managers/ Business Owners/ Line Managers) on operational matters such as performance management, misconduct, termination, personal illness, discrimination/harassment, adverse actions, litigious proceedings, award interpretation, industrial disputes; as well as important policies and procedures. Complete compliance audits for clients including providing recommendation and interpretation on award coverage for the business and various employee roles; and recommendations on areas of improvement in their HR compliance. Raise complex and/or high-risk matters for assistance on advice with Senior Workplace Advisors or Team Leaders. This includes matters such as termination outside of probation, redundancies, serious misconduct, transfer of business, difficult award interpretation etc. Manage high volume calls and email enquiries providing each client with calm, professional and accurate support and advice. Deal with matters pragmatically, whilst providing accurate analysis of the various risks and outlining practical solutions for maintaining compliance. Contribute to our overall brand and client knowledge base by assisting in ongoing projects such as content creation for blogs, posts, webinars, update videos and client guides/summaries. Participant in on-going department projects for process improvements and awards summaries. Liaise with our legal team for more complex disputes, claims and investigations. Provide guidance to the sales and marketing team as needed to support the growth of the advisory product. Create and post current and topical knowledge base articles/blogs for our website and social media. Champion and assist with improvement initiatives within the HR Advisory team using problem solving tools. Responsible for ensuring advice is only given to authorised contacts in SalesForce (SF) and updating SF with any relevant changes to contacts. Also reflecting these changes in Zendesk and to the wider team. Ensure to maintain detailed and accurate records of advice including logging a Zendesk or Salesforce ticket with call notes, or emails to clients.

This role can be based anywhere in Australia.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact.

For this role, you’ll also bring:

• 1-2 years experience at an HR Advisor level (or equivalent).
• Qualifications in HR, Law, Business or similar fields (preferable).
• Australian Employment Knowledge Strong ability to advise on Industrial Relations matters.
• Award interpretation is highly regarded.
• Good time management, attention to detail, and customer service skills.
• Excellent levels of written and verbal communication skills.
• Competent in managing and influencing stakeholders, whilst advising on a range of HR matters.
• Proficient in learning and using different softwares, systems, tools and technologies.
• Knowledge of Salesforce, Zendesk and Employment Hero is highly regarded!
• Customer focused and ability to build strong on-going relationships.
• Experience working collaboratively as part of a global and remote team environment.

What we can offer

At Employment Hero, we don't just talk about a better way to work - we live it. Joining Employment Hero means: Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes. Be trusted to own your work, make decisions, and have a real impact from day one. Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise. Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career.

• generous parental leave
• subsidised egg freezing
• home office allowance
• outstanding learning and development opportunities to support your growth
• Own ESOP (Employee Share Options) in one of the world's fastest-growing technology companies, so you can share in the value you help create.
• Celebrate together globally at our Annual Global Gathering - from Thailand, Vietnam, Bali, Dubai and Australia to Singapore in September 2027!

Privacy and AI Notices

We're AI-first, so may use AI tools to review your applications and support our interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. These tools do not replace human judgment and the final hiring decision sits with our team. We verify candidate identity and location as part of our hiring process. At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/

Company Overview

Employment Hero is the world's first Employment Operating System: an end-to-end system built to make employment easier for everyone. From hired to retired, everything employment is managed in one place. Employment Hero helps over 300,000 businesses worldwide hire great people and manage everything from hiring, HR and payroll, through to rewards, recognition and offboarding -all automated behind the scenes. And for the 2M+ employees and jobseekers using Employment Hero, Employment OS is their work passport to unlock great job opportunities, manage work admin and grow your career.