Housing Operations Manager

NSW Department of Communities and Justice; Sydney; Hybrid; AUD 154,000 - 178,000; Full time

Benefits offered by this job

Flexible work environment

Health & wellbeing programs

Employee Assistance Programs

Job summary

NSW Department of Communities and Justice - Sydney District is seeking a seasoned Manager Housing Operations to oversee frontline housing services across Waterloo, Redfern and Strawberry Hills locations. You will provide strategic leadership, ensure responsive service delivery, and drive improvements to support vulnerable communities.

The role focuses on coordinating housing programs, staff development, and performance management, with a strong emphasis on collaboration with Directors and

Qualifications

• Experience leading large, diverse, customer-focused teams.
• Strong operational management in complex service delivery.
• Proven track record of driving performance and delivering results.

Responsibilities

• Lead frontline housing teams to deliver high-quality, customer-focused services.
• Drive operational performance across a geographically dispersed district.
• Lead change initiatives, service improvements and strategic projects.
• Manage resources, budgets, and workforce planning to meet objectives.
• Build relationships with community partners, agencies and senior leaders.
• Provide expert advice to Directors on performance, risks and opportunities.

Job description

• Location – Sydney District – Waterloo, Redfern or Strawberry Hills office locations
• Employment type – Temporary Full Time, up to 2 years with possibility of extension
• Salary – Clerk Grade 11/12, salary range $154,231 - $178,369 pa, plus employer’s contribution to superannuation and annual leave loading

Sydney District

Homes NSW

• Location – Sydney District – Waterloo, Redfern or Strawberry Hills office locations
• Employment type – Temporary Full Time, up to 2 years with possibility of extension
• Salary – Clerk Grade 11/12, salary range $154,231 - $178,369 pa, plus employer’s contribution to superannuation and annual leave loading
• Flexible work practices including hybrid working

Your role

Join one of the largest and most dynamic districts within Homes NSW, leading operational housing services across Sydney's diverse and rapidly evolving communities. Sydney District encompasses a broad range of housing environments, from high-density inner-city communities to established public housing estates, and plays a critical role in delivering quality housing services and support to some of the most vulnerable people in NSW.

As Manager Housing Operations, you will provide strategic leadership and operational oversight to frontline service delivery teams, ensuring housing services are responsive, effective and focused on achieving positive outcomes for clients and communities. You will lead the delivery of key operational priorities, drive continuous improvement initiatives, and support a high-performing and customer-focused workforce.

Working closely with Directors, stakeholders and service partners, you will contribute to the district's strategic direction while fostering a strong culture of collaboration, accountability and service excellence.

What You’ll Do

As part of Homes NSW, you will lead the delivery of housing services that support vulnerable people from diverse backgrounds to access safe, secure and sustainable housing. You will play a key role in strengthening communities, improving client outcomes and contributing to efforts to reduce homelessness across NSW.

You Will:

• Lead, manage and develop frontline housing teams to deliver high-quality, customer-focused services.
• Drive operational performance across a geographically dispersed and diverse district, ensuring services are delivered efficiently and effectively.
• Lead and implement change initiatives, service improvements and strategic projects that enhance client outcomes and business performance.
• Manage resources, budgets, workforce planning and operational priorities to achieve organisational objectives.
• Build and maintain productive relationships with community partners, local stakeholders, government agencies and senior leaders.
• Provide expert advice and support to Directors and senior management on operational performance, risks, opportunities and emerging issues
• Foster a positive workplace culture focused on accountability, inclusion, collaboration and continuous improvement.

What We’re Looking For

We're seeking an experienced and values-driven leader who is passionate about making a meaningful difference in the community.

You Will:

• Be an engaging and influential leader with a proven ability to lead large, diverse and customer-focused teams.
• Demonstrate strong operational management experience within a complex service delivery environment.
• Have a track record of driving performance, leading change and delivering results through others.
• Build trusted relationships and partnerships with a wide range of internal and external stakeholders.
• Be highly skilled at balancing strategic priorities with day-to-day operational demands.
• Possess strong communication, decision-making and problem-solving capabilities.
• Be resilient, adaptable and confident leading through change and ambiguity.
• Be committed to developing staff capability, fostering inclusion and creating a positive team culture.
• Have a genuine passion for improving outcomes for vulnerable clients and communities.
• Willingness to travel across Sydney District locations as required.
• Capacity to work from a District office approximately 3-4 days per week.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close

6 October 2026 at 11:59pm AEST.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.