Housing Operations Manager

Homes NSW; Sydney; Hybrid; AUD 154,000 - 178,000; Full time

Benefits offered by this job

Flexible hybrid work

Career development opportunities

Health & wellbeing programs

Job summary

Homes NSW—Sydney District is seeking a Housing Operations Manager to provide strategic leadership and operational oversight for frontline housing services across Sydney's diverse communities. The role drives performance, supports a high-performing workforce and ensures services meet client needs and outcomes.

Based at Waterloo, Redfern or Strawberry Hills, the position offers hybrid work, a temporary full-time appointment up to two years with potential extension and a salary in the Clerk Grade

Qualifications

• Proven ability to lead large, diverse, customer-focused teams.
• Strong operational management experience in complex service delivery.
• Track record of driving performance and delivering results through others.
• Ability to build trusted relationships with internal and external stakeholders.
• Skilled at balancing strategic priorities with day-to-day operations.
• Excellent communication, decision-making and problem-solving capabilities.
• Resilient and adaptable, comfortable leading through change.
• Committed to staff development, inclusion and positive team culture.

Responsibilities

• Lead frontline housing teams to deliver high-quality, customer-focused services.
• Drive operational performance across a dispersed district.
• Lead change initiatives and strategic projects to improve client outcomes and business performance.
• Manage resources, budgets, workforce planning and priorities.
• Build productive relationships with community partners, local stakeholders and government agencies.
• Provide expert advice to Directors and senior management on risks and opportunities.
• Foster a culture of accountability, collaboration and continuous improvement.

Skills

Leadership

Operational management

Change management

Stakeholder engagement

Communication

Problem solving

Team development

Strategic planning

Job description

Housing Operations Manager - Sydney District Homes NSW

Location - Sydney District - Waterloo, Redfern or Strawberry Hills office locations.

Employment type - Temporary Full Time, up to 2 years with possibility of extension.

Salary – Clerk Grade 11/12, salary range $154,231 - $178,369 pa, plus employer’s contribution to superannuation and annual leave loading.

Flexible work practices including hybrid working.

Your role

Join one of the largest and most dynamic districts within Homes NSW, leading operational housing services across Sydney's diverse and rapidly evolving communities. Sydney District encompasses a broad range of housing environments, from high-density inner-city communities to established public housing estates, and plays a critical role in delivering quality housing services and support to some of the most vulnerable people in NSW. As Manager Housing Operations, you will provide strategic leadership and operational oversight to frontline service delivery teams, ensuring housing services are responsive, effective and focused on achieving positive outcomes for clients and communities. You will lead the delivery of key operational priorities, drive continuous improvement initiatives, and support a high-performing and customer-focused workforce. Working closely with Directors, stakeholders and service partners, you will contribute to the district's strategic direction while fostering a strong culture of collaboration, accountability and service excellence.

What you'll do

• Lead, manage and develop frontline housing teams to deliver high-quality, customer-focused services.
• Drive operational performance across a geographically dispersed and diverse district, ensuring services are delivered efficiently and effectively.
• Lead and implement change initiatives, service improvements and strategic projects that enhance client outcomes and business performance.
• Manage resources, budgets, workforce planning and operational priorities to achieve organisational objectives.
• Build and maintain productive relationships with community partners, local stakeholders, government agencies and senior leaders.
• Provide expert advice and support to Directors and senior management on operational performance, risks, opportunities and emerging issues.
• Foster a positive workplace culture focused on accountability, inclusion, collaboration and continuous improvement.

What we’re looking for

• Be an engaging and influential leader with a proven ability to lead large, diverse and customer-focused teams.
• Demonstrate strong operational management experience within a complex service delivery environment.
• Have a track record of driving performance, leading change and delivering results through others.
• Build trusted relationships and partnerships with a wide range of internal and external stakeholders.
• Be highly skilled at balancing strategic priorities with day-to-day operational demands.
• Possess strong communication, decision-making and problem-solving capabilities.
• Be resilient, adaptable and confident leading through change and ambiguity.
• Be committed to developing staff capability, fostering inclusion and creating a positive team culture.
• Have a genuine passion for improving outcomes for vulnerable clients and communities.
• Willingness to travel across Sydney District locations as required.
• Capacity to work from a District office approximately 3-4 days per week.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs

Applications close 6 October 2026 at 11:59pm AEST.

Got a question? For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Eimear O'farrell on 0436672423 or [e-mail].

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call April McCarthy on 0418 639 435 or via [e-mail]. Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information: A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.