House Supervisor

MMT Care; City of Melbourne; On-site; AUD 56,000 - 65,000; Full time

Benefits offered by this job

Leadership development

Recognition program

Equal opportunity employer

Job summary

MMT Care is seeking a House Coordinator to lead a small team supporting a participant to live safely, independently and with dignity in their own home. This role combines active support with House Supervisor duties, reporting to the Operations Manager.

You will mentor and coach Support Workers, run team meetings, manage rostering and ensure documentation meets NDIS and MMT Care standards, while building a home-like, supportive environment.

Qualifications

• Certificate IV in Disability or equivalent qualification is required.
• Experience supporting people with complex needs or high support requirements.
• Experience supervising or managing a team including rostering and coaching.
• Clear communication with staff, participants and families.
• Ability to handle competing priorities calmly under pressure.

Responsibilities

• Provide active, on-floor support for the participant.
• Build genuine, trusting relationships with the participant, family and care professionals, championing person-centred care.
• Ensure the service plan and goals are actively supported and delivered.
• Foster a home-like environment that is safe, clean, supportive, and full of opportunities for the participant to make memories.
• Promote safety, wellbeing and inclusion and uphold safeguarding responsibilities.
• Lead, mentor and coach Support Workers and Senior Support Workers, building a positive culture.
• Run regular team meetings and monthly one-on-one mentoring sessions, and guide new staff through onboarding.
• Be the first point of contact for your team and the participant’s family and care team.
• Build the fortnightly roster and keep it filled, compliant and within budget.
• Oversee house operations and ensure documentation meets NDIS and company standards.
• Maintain oversight of incident reporting, shift documentation and WHS standards.

Skills

Leadership

Empathy

Organisation

Team management

Coaching

Communication

Technology literacy

Education

Certificate IV in Disability

Relevant qualification/experience

Tools

Documentation systems

Job description

Lead a small team supporting a participant to live safely, independently and with dignity in their own home. This is a hands‑on leadership role for someone who knows that a strong team is the foundation of good support.

You report to the Operations Manager, lead a team of Support Workers and Senior Support Workers day to day, and combine active support work with House Supervisor responsibilities. Internally we call this role House Coordinator.

Your impact, for your participant

• Provide active, on‑floor support for participant
• Build genuine, trusting relationships with the participant, their family and care professionals, championing person‑centred care in everything you do
• Make sure their service plan and goals are actively supported and delivered
• Foster an environment that feels like home: safe, clean, supportive, and full of opportunities for the participant to make memories every day
• Promote safety, wellbeing and inclusion, making sure your team understands and upholds MMT Care’s safeguarding responsibilities

For your team

• Lead, mentor and coach Support Workers and Senior Support Workers, building a strong, positive culture
• Run regular team meetings and monthly documented one‑on‑one mentoring sessions, and guide new staff through onboarding
• Be the first point of contact for your team and for the participant’s family and care team

Day to day

• Build the fortnightly roster and keep it filled, compliant and within budget
• Oversee house operations and make sure documentation meets NDIS and MMT Care standards
• Maintain oversight of incident reporting, shift documentation and WHS standards

About you

You lead with empathy and integrity, and you are comfortable managing the competing priorities that come with running a home. You are organised, steady under pressure, and you care about both the person you support and the people you supervise.

You will bring

• Certificate IV or above in Disability, or a relevant qualification or equivalent experience
• At least 3years supporting people with complex needs or high support requirements
• At least 2 yearssupervising or managing a team, including rostering and coaching
• You explain things clearly, whether you are briefing a Support Worker or updating the participant’s family or care team
• You stay calm and think clearly when something unexpected happens
• You juggle competing priorities without dropping any of them
• You are confident using technology and managing documentation and reporting systems

Before you can start

• A cleared NDIS Worker Screening Check
• Current HLTAID011 Provide First Aid and HLTAID009 Provide CPR Qualification

What we offer

• $40.62 to $46.93 per hour plus 12% super
• Weekend, evening and public holiday work is paid at the SCHADS penalty rates on top of your base rate
• Real leadership and development pathways
• A recognition and reward program for people who go above and beyond

About us

MMT Care supports people with disability across Victoria, New South Wales and Queensland.

Application closes on 14 October 2026.

MMT Care is an Equal Opportunity Employer.