House Manager

DCC Industry Group; Ipswich City; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Permanent full-time role

Weekdays schedule

Employee Assistance Program (EAP)

Professional development opportunities

Job summary

DCC Industry Group is recruiting for a hands-on residential program role in Queensland. You will support day-to-day program operations and help youth workers develop practice to improve outcomes for young people in our care.

The role involves leading on the floor with one admin day weekly, working with a Case Manager and ensuring program structure and consistency. The ideal candidate will bring 2+ years in residential youth work, strong leadership, trauma-informed care approach, and a

Qualifications

• 2+ years' experience in residential youth work with knowledge of Child Protection and Out of Home Care.
• Strong time management and organisational skills.
• Current Blue Card and LCS check.
• Current Open/P2 Australian Driver's License.
• Current First Aid and CPR or willingness to obtain.
• Proven experience in mentoring and developing staff.

Responsibilities

• Staff and program inductions for all new employees in residential programs.
• Rostering of staff, ensuring over and under-utilisation is kept to a minimum.
• Assist with recruitment and conduct interviews.
• Developing weekly house planner and activity structures.
• Communicate effectively with youth workers and Case Manager in a professional and timely manner.
• Deliver care, support and guidance to young people in a trauma-informed manner.
• Uplining client and stakeholder complaints and incidents to the Case Manager.
• Complete grocery list and weekly shopping for the program.
• Support staff through reflective supervision, guidance and coaching.
• Compile staff feedback and performance issues to Case Manager and provide Weekly Handover.
• Support multiple programs in the absence of other House Managers.

Skills

Time management

Leadership

Staff mentoring

Education

Certificate IV or higher in Youth Work

Job description

About The Role:

Reporting to the Case Manager, this role is focused on supporting the day-to-day program operations in the organisation and supporting youth workers to develop and improve practice and drive positive outcomes for the young people in our care. In this role with DCC Industry Group, you will work collegially with the Case Manager as you support and implement program structure and consistency. You will be an effective determined and creative leader that takes the opportunity to develop and support a residential program.

This position will see you providing on the floor support to young people in the program each day, with one day allocated as your office-based admin day.

Key responsibilities will include:

• Staff and program inductions for all new employees in residential programs
• Rostering of staff, ensuring over and under-utilisation is kept to a minimum
• Assist with recruitment and conduct interviews
• Developing weekly house planner and activity structures
• Communicate effectively, both verbally and in writing with all youth workers and Case Manager in a professional and timely manner
• Delivering care, support and guidance to our young people in a trauma-informed manner and identifying their needs.
• Up lining both client and stakeholder complaints and incidents promptly and in line with organisational requirements to the Case Manager.
• Complete grocery list and weekly shopping for the program
• Supporting staff through reflective supervision, guidance, and strategic long term goal setting, as well as training and coaching.
• Compile staff feedback and performance issues to Case Manager and provide Weekly Handover
• Supporting multiple programs in the absence of other House Managers.
• Any other duties as required (eg. Beds/nights)

Qualifications / Requirements:

• Minimum of Certificate IV or higher in Youth Work or Child, Youth and Family Intervention or similar - As per listed qualifications here: www.families.qld.gov.au/_media/documents/about-us/partners/licensing/minimum-qualification-standard-information-sheet.pdf
• 2+ years' experience in residential youth work with a strong knowledge of Child Protection and Out of Home Care is essential
• Strong time management and organisational skills
• Current Blue Card and LCS check
• Current Open/P2 Australian Driver's License
• Current First Aid and CPR, or willingness to obtain
• Proven experience in mentoring and developing staff

About You:

The ideal candidate is passionate about working with children and young people, is a strong role model,doesn’t take things personally, and can help children and young people explore themselves and theirculture with good personal and leadership values.

Availability:

Must be able to do Monday to Friday, 8am to 4pm.

About Us:

At DCC Industry Group, we're committed to creating meaningful opportunities that empower individuals, strengthen families, and build thriving communities. As a proudly Indigenous-led organisation and NDIS-registered provider, we deliver person-centred services across Youth & Communities, Foster and Kinship Care, Workforce, Allied Health, and Disability Services.

Guided by our values of Respect, Justice, Equality, Humility and Courage, we work alongside individuals, families and communities to deliver culturally responsive, evidence-based support that creates lasting outcomes.

When you join DCC, you'll become part of a growing organisation where collaboration, innovation and genuine purpose come together to make a real difference in communities across Queensland.

What’s On Offer:

• Security of a permanent, full-time role with a respected and expanding organisation
• Enjoy a predictable Monday to Friday schedule with your weekends free
• No personal vehicle use required during work hours
• Grow your career with experienced leaders committed to your development and success
• Prioritise your wellbeing with free access to our Employee Assistance Program (EAP)
• $100,000 per annum plus super, with opportunities for ongoing professional development and advancement within the organisation.

Should you have further questions or require more information, please contact [e-mail]

We are proud to be anIndigenous-led organisation, and we value diversity and are committed to providing a safe, inclusive, and culturally respectful workplace for all. We havezero tolerance for discriminationand uphold the highest standards ofchild safeguardingin line with the Child Safe Organisations Act 2024 (Qld).

We welcome candidates from all cultural backgrounds, abilities, genders, and identities who share our commitment to child safety, cultural safety, and the wellbeing of children and young people.