Hotel Services Officer - Food services & Housekeeping

Cultura; Geelong; On-site; AUD 34,000 - 44,000; Part time

Job summary

Cultura is seeking a casual Hotel Services Officer to work across food services preparation and service areas, including day-to-day cleaning and laundry duties in Geelong, Victoria. You will interact with residents and families, follow Cultura’s food safety plan, and manage your workload within established routines.

There are 4 x Food services officer and 2 x Housekeeping positions; the role requires excellent communication and a proactive, team-oriented approach to ensure quality service and

Qualifications

• Excellent communication skills essential for interacting with residents and families.
• Basic food handling skills and understanding of hotel services requirements.
• Understanding and following food safety regulations and Cultura's food safety plan.

Responsibilities

• Communicate with residents to ensure needs are met.
• Assist with, or complete, residents’ laundry.
• Perform routine cleaning and laundry tasks and adhere to dietary requirements.
• Prepare vegetables, meals, snacks and fluids.
• Serve meals and snacks to residents.
• Set, prepare, clear and clean tables for meals.
• Complete dishwashing tasks.
• Maintain hygiene and cleanliness of areas under responsibility.

Skills

Excellent communication

Food handling

Food safety knowledge

Education

Food Handler certificate

Job description

The Hotel Services Officer reports directly to the Manager, Hotel Services and may be required to work in any of Cultura’s food services preparation and service areas and complete day-to-day cleaning and/or laundry duties.

Interaction with residents and their families is a vital part of the role, and team members must have sound communication skills and the ability to work under limited supervision as part of a team or individually. The Hotel Services Officer is responsible for prioritising their own workload within established routines and procedures, including following Cultura’s food safety plan, completing routine documentation and monitoring dietary requirements of residents.

This position will be contracted on a casual basis.
We are recruiting for the following positions:
4 x Food services officer.
2 x Housekeeping.

Duties

• Communicate with residents to ensure their needs and requirements are met
• Assist with, or complete, residents’ laundry
• Complete routine and periodic cleaning and laundry tasksAdhere to dietary requirements for all residents and understand their preferences and choices when providing meal service and housekeeping
• Prepare vegetables, meals, snacks and fluids
• Serve meals and snacks to residents
• Set, prepare, clear and clean tables for resident meals
• Complete dishwashing tasks
• Maintain hygiene and cleanliness of areas under responsibility

Qualifications and Experience

Essential

• Excellent communication skills
• Basic food handling skills and understanding of hotel services requirements
• Understand and follow food safety regulations and food safety plan

Desirable

• Hold a current ‘Food Handler’ certificate

Applications close for this position on Friday 20 November 2026 at 12:00pm.

If you have any questions about the position, you may contact Nagmani Mishra, Hotel Services Manager, at **************@cultura.org.au

Employment may be subject to the satisfactory completion of a Police Criminal Record Check, NDIS Worker Screening Check, Working With Children Check and Pre-Employment Health Declaration. Cultura will pay for the costs associated with these checks, after you have commenced working.

We welcome applications from all diverse backgrounds including individuals that identify as Aboriginal and Torres Strait Islanders, LGBTIQ+, and individuals with disabilities or culturally and linguistically diverse backgrounds.

Cultura emerged from the merger of Geelong Ethnic Communities Council (trading as Diversitat) and Multicultural Aged Care Services Geelong (MACS) who have been serving the Geelong community for more than 40 years with a focus on our multicultural communities.

Cultura also operates social enterprises including the popular Pako Festa which is Victoria’s largest free multi-arts and multicultural celebration.

Only shortlisted candidates will be contacted to arrange an interview.