Hotel Concierge

1 Hotel & Homes Melbourne; City of Melbourne; Sur place; AUD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Birthday Leave

Paid Volunteer events

Complimentary annual hotel stay

Food & beverage discounts

Accommodation discounts

Global learning opportunities

Values-led culture

Résumé du poste

1 Hotel & Homes Melbourne is seeking a Concierge Attendant to elevate guest experiences from arrival to departure and beyond. You will work across front desk, concierge and related duties, ensuring seamless, warm and personalized service in a luxury setting.

Role requires a hands-on hospitality approach, professional presentation, and the ability to operate hotel systems while remembering guest preferences to deliver high-end service in Melbourne.

Qualifications

• Candidates should demonstrate guest-centric service and professionalism.
• Strong communication across guests and colleagues is essential.
• Ability to adapt across shifts and hotel operations is required.

Responsabilités

• Welcome guests and create a great first impression.
• Provide dining, events, and Melbourne activity recommendations.
• Assist with luggage, transport bookings and special requests.
• Support Bell Desk, Concierge, and Valet duties as needed.
• Use hotel systems to manage guest requests efficiently.
• Remember guest preferences to build genuine connections.

Connaissances

Guest service orientation

Excellent communication

Flexibility across shifts

Mobility/physical stamina

Outils

Hotel systems

Description du poste

Job Description

Concierge 1 Hotel & Homes Melbourne

About 1 Hotel & Homes Melbourne

At 1 Hotel & Homes Melbourne, we’re redefining luxury through nature, design, and purpose. As part of the global 1 Hotels brand, we are a mission-driven, sustainability-focused lifestyle hotel that blends elevated hospitality with a deep respect for the natural world.

Inspired by biophilic design, reclaimed materials, and local craftsmanship, our hotel is a calm sanctuary in the heart of Melbourne, where every detail is intentional and every guest experience is thoughtfully curated.

We are passionate about creating meaningful connections, delivering warm and genuine service, and building a workplace culture that values people, growth, and purpose just as much as exceptional hospitality.

What the role is about

As a Concierge Attendant , you’ll support the guest experience across arrivals, departures, and everything in between. You’ll work flexibly across shifts, stepping in where needed to keep service seamless, warm, and effortless.

What you’ll do:

• Welcome guests and create a great first impression
• Share recommendations for dining, events, and things to do in Melbourne
• Help with luggage, transport bookings, and special requests
• Work across Bell Desk, Concierge, and Valet responsibilities as needed
• Use hotel systems to manage guest requests efficiently
• Build genuine connections by remembering guest preferences
• Keep service calm, organised, and thoughtful even when busy

Non-Negotiables:

• Full Australian Driver's Licence (essential for valet duties)
• Valid Australian working rights
• Ability to work in a hotel environment (flexibility across shifts is required)
• Physical capability for hands‑on duties (e.g. luggage handling, guest support)
• Strong communication skills and professional presentation
• Basic computer literacy / comfort using hotel systems
• Calm, composed approach in a fast‑paced guest service environment
• Genuine commitment to delivering high‑end guest experience and service standards

What we offer:

• Work alongside a world‑class hospitality team in a luxury, design‑led environment
• Development opportunities across Front Office, Concierge & Luxury Hospitality
• Mentorship and exposure to industry‑leading service standards (including pathways toward Les Clefs d'Or)
• Birthday Leave + Paid Volunteer events
• Complimentary annual hotel stay every year + generous food & beverage and accommodation discounts
• Global learning and development opportunities through internal learning platforms
• A values‑led culture focused on sustainability, recognition, and genuine connection