Hospitality Services Officer - Mordialloc Grove Care Community

Opal Healthcare; Melbourne; On-site; AUD 30,000 - 47,000; Full time

Benefits offered by this job

Penalty rates for weekends and public/

12% superannuation

Paid parental leave

$5,000 referral bonuses

Job summary

Opal HealthCare is seeking a versatile General Services Officer to join our hospitality team at Mordialloc Grove Care Community in Melbourne. You will rotate across food service, cleaning and laundry, delivering compassionate service to residents and supporting a welcoming environment.

We offer permanent full-time, part-time or casual roles with penalties for weekends/public holidays, 12% superannuation and paid parental leave. Training is provided; pre-employment checks are required.

Qualifications

• Demonstrates genuine care for residents and a customer-focused approach.
• Shows flexible, can-do attitude across multiple tasks.
• Excellent communication with residents, families, and colleagues.
• Reliable and dependable with a strong work ethic.
• Experience in hospitality, cleaning, or customer service is beneficial but not essential.

Responsibilities

• Food Service: serve meals, assist dining room operations, and accommodate resident preferences.
• Housekeeping: clean and maintain resident rooms and community areas.
• Laundry: manage residents' personal laundry with care.
• Work as part of a team to ensure a seamless resident experience.
• Follow safety, sanitation, and infection control protocols in all tasks.

Skills

Hospitality mindset

Communication skills

Reliability

Flexibility

Team player

Job description

"At Opal HealthCare, we know that companies don’t succeed, people do." Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 142 Care Communities and over 20,000 team members nationwide.

About the Role:

We're looking for a versatile and caringGeneral Services Officer to join our hospitality team at Mordialloc Grove Care Community.In this diverse role, you will rotate between food service, cleaning, and laundry, making a tangible difference every day.

What's on Offer:

• Location:Mordialloc Grove Care Community, Mordialloc
• Employment Type:Permanent full-time, part-time or casual roles available
• Remuneration: Attractive hourly rate based on experience & qualifications
• Additional Benefits: Penalty rates for weekends and public holidays, 12% superannuation & paid parental leave

Why Choose Opal?

• Varied & meaningful work — No two days are the same; support our community in three essential areas
• Career development — Access our Opal HealthCare Academy to grow your skills
• Supportive team — Join a values-led environment where you are valued
• Paid parental leave — Industry-leading policy
• $5,000 referral bonuses for bringing a friend onboard
• Sector-leading systems — The tools to help you succeed

What You'll Do:

• Food Service: Deliver outstanding customer service in our dining room, serve meals with care, and know resident preferences.
• Housekeeping: Ensure resident rooms and community areas are clean, safe, and welcoming, paying attention to detail.
• Laundry: Provide a essential service by managing residents' personal laundry with respect and care.
• Work as a key part of a supportive team to ensure a seamless and positive experience for all residents.
• Follow strict safety, sanitary, and infection control protocols in all tasks.

What You'll Need:

• A passion for helping people and making a difference in your community.
• A flexible, can-do attitude and willingness to learn across different areas of hospitality.
• Good communication skills and a friendly, professional manner.
• Reliability and a strong work ethic.
• Previous experience in hospitality, cleaning, or customer service is beneficial, but not essential – we will train the right person!
• Willingness to complete:
  • Pre-employment medical
  • Police check
  • NDIS Worker Screening Check

Serve with Heart

If you are looking for a hands-on role where you can see the direct impact of your work and enjoy variety, we would love to hear from you.