Hospitality Services Assistant

Mater Health Services; Mackay Regional; Hybrid; AUD 45,000 - 49,000; Part time

Benefits offered by this job

Salary packaging

Health & wellbeing support

Fitness Passport

Discounted parking

Cafés and staff discounts

Job summary

Mater Private Hospital Mackay is seeking a Hospitality Services Assistant in a casual capacity to support housekeeping, catering, linen and waste management across the hospital.

You will help create a clean, safe and welcoming environment for patients, visitors and staff, working with a values-driven team and contributing to high-quality patient care.

Qualifications

• Experience in hospitality, housekeeping or similar role.
• Healthcare environment experience is desirable.
• Knowledge of hygiene and safety principles.

Responsibilities

• Deliver high-quality housekeeping services in line with hospital policies and standards.
• Assist with food preparation, delivery and service following food safety guidelines.
• Collect, distribute, sort and manage linen, clean and soiled.
• Dispose of and transport general and clinical waste per safety procedures.
• Use equipment safely, report faults promptly, apply risk management practices.
• Contribute to a safe, tidy and welcoming hospital environment.
• Collaborate with the hospitality team to support patient and consumer satisfaction.

Skills

Hospitality

Housekeeping

Time management

Communication

Infection control

Safety awareness

Teamwork

Education

Certificate II in Hospitality

Job description

About the role

We are seeking a Hospitality Services Assistant to join our friendly team at Mater Private Hospital Mackay in a casual position.

This role plays a vital part in supporting the day-to-day hospitality operations of the hospital, helping to create a clean, safe, and welcoming environment for patients, visitors, and staff. It’s a great opportunity to be part of a values-driven organisation where your work truly makes a difference.

Salary Range: $32.83 - $35.39 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900+ access to many staff benefits!

What you’ll be doing

You will support the smooth operation of hospital hospitality services across multiple areas, including housekeeping, catering, linen, and waste management.

• Deliver high-quality housekeeping services in line with hospital policies and standards
• Assist with food preparation, delivery, and service while following food safety guidelines
• Collect, distribute, sort, and manage clean and soiled linen safely
• Dispose of and transport general and clinical waste in accordance with safety procedures
• Use equipment safely, report faults promptly, and apply risk management practices
• Contribute to a safe, tidy, and welcoming hospital environment
• Work collaboratively with the hospitality team to support patient and consumer satisfaction

About you

You are a reliable and positive team member who takes pride in delivering quality service in a healthcare environment.

• Previous experience in a hospitality, housekeeping, or similar role
• Experience working in a healthcare environment is desirable
• Certificate II in Hospitality (or equivalent) is desirable
• Ability to work independently and as part of a team
• Sound understanding of hygiene, safety, and infection control principles
• Strong time management skills with the ability to prioritise tasks
• Friendly communication style and ability to engage with a wide range of people
• Commitment to Mater’s Mission, Values, and behavioural standards

Why join us?

Mater is Queensland’s largest not-for-profit network of public and private hospitals and healthcare services, bringing together world-class expertise across healthcare, education, fundraising & philanthropy and research. With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we’re committed to empowering people to live better lives through improved health and wellbeing.

Here, we are proud to be a community-based hospital, and it’s our people who make the difference. We’re looking for passionate individuals to join our team and help shape the future of care. At Mackay, you’ll be part of a supportive and values-led team where innovation, compassion and high-quality care are at the heart of everything we do.

What’s in it for you?

• Career growth opportunities across healthcare, corporate, research and leadership pathways
• Professional development and learning through Mater Education and internal development programs
• Generous salary packaging to help maximise your take-home pay
• Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
• Fitness Passport access and a range of lifestyle, retail and travel discounts
• Discounted parking and reduced prices at Mater cafés and coffee outlets
• A supportive culture where your contributions are recognised and your development matters

At Mater Private Hospital Mackay, we keep things personal and local. From our beginnings in 1927 to our modern 105-bed campus on the banks of the Pioneer River, we’ve grown with our community, combining advanced technology, including robotic-assisted surgery and the region’s first da Vinci surgical system, with genuine, compassionate care.

Be part of something bigger. Make your move with Mater #GetBetterWithMater

All successful candidates may be required to complete pre-employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.