Hospitality Retail Assistant – Friendly Team, Growth Paths

Reward Hospitality; Cairns Regional; On-site; AUD 30,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Good work-life balance

Job summary

Reward Hospitality is seeking a motivated Retail Assistant for our Cairns hospitality store. You will greet customers, provide friendly service, handle enquiries in-store, over the phone, via live chat and email, process sales, credits and returns, and assist with stock management including unpacking deliveries and pricing.

Join a supportive team culture with good work-life balance and employee discounts on our products.

Qualifications

• Experience in a customer service-focused role.
• Excellent communication and problem-solving abilities.
• Empathy and patience with diverse customers.
• Willingness to learn and be a proactive team member.

Responsibilities

• Greet customers and provide friendly, helpful service.
• Assist enquiries in-store, over the phone, via live chat and email.
• Process sales, credits and returns.
• Handle cash, end-of-day reconciliation, petty cash, and banking.
• Manage stock: unpack deliveries, price, and place in-store.
• Pick, pack and prepare orders for collection or delivery.
• Maintain a clean, well-presented store through regular merchandising.

Skills

Customer service

Communication

Team player

Problem solving

Empathy

EFTPOS experience

Microsoft Office

Tools

EFTPOS systems

Microsoft Office

Job description

Reward Hospitality is seeking a motivated Retail Assistant for our Cairns hospitality store. You will greet customers, provide friendly service, handle enquiries in-store, over the phone, via live chat and email, process sales, credits and returns, and assist with stock management including unpacking deliveries and pricing.

Join a supportive team culture with good work-life balance and employee discounts on our products.