Hospitality Operations & Guest Experience Lead

Waymark Hotels; Gold Coast City; Vor Ort; AUD 75.000 - 85.000; Vollzeit

Benefits dieser Stelle

Full-time hours

Permanent position

Superannuation included

Zusammenfassung

Waymark Hotels' The Coolangatta Hotel invites a dedicated Duty Manager to lead guest service across bar, restaurant and accommodation. This full-time role focuses on delivering exceptional experiences and smooth day-to-day operations.

You will manage reservations, staff, reporting, and functions, while ensuring compliance with licensing, health and safety, and budget targets. A strong leader with hospitality experience is essential.

Qualifikationen

• Current Approved Manager License, RMLV, RSA, RSG and CLO (or willing to obtain)
• Experience managing teams in a hospitality environment
• Strong leadership, training, and communication skills
• Availability to work hospitality hours
• Ability to manage conflict and remain calm under pressure
• Experience in a high-volume food, bar, function, gaming, and retail environment
• Applicants should have formal qualifications and at least 1 year of relevant employment experience or, in the absence of formal qualifications, have at least 3 years of relevant employment experience

Aufgaben

• Direct and oversee restaurant reservations and bookings.
• Ensure administrative controls and business reporting comply with company policies and procedures.
• Undertake the planning and organizing of special functions.
• Select, train and supervise wait staff, kitchen staff and all other personnel on site.
• Support the Management team in overseeing daily operations, ensuring the highest standards of service in our bar, restaurant, and accommodation.
• Be the point of contact for guest inquiries, ensuring every guest has an exceptional experience, from check-in to checkout.
• Assist in managing stock, scheduling, and staff performance while maintaining efficient operations and adhering to budget targets.
• Assist in ensuring the venue adheres to health and safety guidelines, licensing laws, and all regulatory requirements.

Kenntnisse

Leadership

Training

Communication

Team Management

Hospitality Experience

Approved Manager License

Jobbeschreibung

Waymark Hotels' The Coolangatta Hotel invites a dedicated Duty Manager to lead guest service across bar, restaurant and accommodation. This full-time role focuses on delivering exceptional experiences and smooth day-to-day operations.

You will manage reservations, staff, reporting, and functions, while ensuring compliance with licensing, health and safety, and budget targets. A strong leader with hospitality experience is essential.