Hospitality Manager - Jemalong Forbes

Catholic Healthcare Limited; Forbes; On-site; AUD 117,000 - 143,000; Full time

Benefits offered by this job

Not-for-Profit benefits

Salary packaging

Fitness Passport

7 leave days per year

Job summary

Catholic Healthcare Limited is seeking a Hospitality Manager to lead hospitality services at Jemalong Forbes (110-bed home) in Forbes, NSW. This senior role reports to the Residential Manager and drives dining, cleaning, laundry and overall hospitality operations to achieve a five-star standard.

You will provide strong leadership, manage budgets, and deliver exceptional customer service while maintaining a welcoming, homelike environment for residents and their families.

Qualifications

• Proven leadership experience in hospitality or aged care services.
• Strong operational and people management capabilities.
• Ability to drive service improvements and manage multiple functions.

Responsibilities

• Lead and manage hospitality operations across kitchen, dining, cleaning and laundry services.
• Ensure a safe, hygienic and welcoming home environment for residents.
• Oversee budgets, resources and service quality to deliver cost-effective outcomes.
• Drive enhanced services, continuous improvement initiatives and resident experience.
• Support revenue growth opportunities and service innovation.
• Provide leadership, coaching and development to hospitality team members.
• Promote a relationship-centred approach with residents, families and stakeholders.

Skills

Leadership

Hospitality management

Operations management

Communication

Stakeholder engagement

IT skills

People management

Budget oversight

Education

Tertiary qualifications in Hospitality Management or related field

Tools

Microsoft Office

Job description

• Hospitality Manager – Jemalong Forbes
• Full-time | Monday to Friday | 9:00am – 5:00pm (flexibility required)
• Salary: up to $130,000 (inclusive of super)
• Enjoy Not-for-Profit benefits!

Exciting things are happening at Catholic Healthcare. With over 30 years of service and a growing team of more than 6,000 employees, our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.

We are seeking an experienced and passionate Hospitality Manager to lead hospitality services at Jemalong Forbes (110-beds home) and create a welcoming, homelike environment where residents feel seen, heard and known.

About the role

This is a senior leadership role reporting to the Residential Manager, responsible for overseeing all hospitality services within the home, including dining, cleaning, laundry, and overall hospitality operations. You will play a key role in delivering exceptional customer service, strong leadership, and maintaining a consistent five-star standard across all services.

Key responsibilities

• Lead and manage hospitality operations across kitchen, dining, cleaning and laundry services
• Ensure a safe, hygienic and welcoming home environment for residents
• Oversee budgets, resources and service quality to deliver efficient, cost-effective outcomes
• Drive enhanced services, continuous improvement initiatives, and overall resident experience
• Support revenue growth opportunities and service innovation
• Provide leadership, coaching and development to hospitality team members
• Promote a relationship-centred approach with residents, families and stakeholders

About you

• Proven leadership experience in hospitality, aged care or a service-driven environment
• Strong operational and people management capabilities
• Ability to drive service improvements and manage multiple functions
• Excellent communication and stakeholder engagement skills
• Passion for delivering exceptional customer service and enhancing the lives of older people
• Tertiary qualifications in Hospitality Management, Aged Care Management or related field (preferred)
• Competent IT skills, including Microsoft Office

Why join us

• Monday to Friday role (9:00am – 5:00pm) with flexibility to support operational needs
• Competitive salary up to $130,000 inclusive of super
• 7 additional leave days per year
• Salary packaging benefits of up to $18,550
• Fitness Passport
• Opportunity to lead a dedicated team and make a meaningful impact
• Supportive, values-based organisation focused on compassionate care

We know you have many choices of employer — choose Catholic Healthcare where you can make a meaningful impact and be well rewarded.