Hospitality Manager

Goulburn & District Racing Club; Goulburn; On-site; AUD 70,000 - 110,000; Full time

Job summary

Goulburn & District Racing Club is seeking an experienced hospitality/venue manager to coordinate race day and event operations. You will deliver exceptional customer experiences, oversee setup and pack down, and promote corporate events and private functions.

In this hands-on role you will manage bookings, liaise with suppliers, supervise staff, and drive sales through strong relationship building. Weekend availability and a proactive approach are essential to succeed.

Qualifications

• Previous hospitality or venue management experience.
• Availability for weekend work.
• Strong sales and relationship-building skills.
• Outstanding organisational abilities.
• Experience supervising staff.
• Strong administration and computer skills.
• Proactive attitude and willingness to be hands on.
• Ability to work independently and as part of a team.
• Current driver's licence and vehicle (essential).

Responsibilities

• Coordinate functions and events from enquiry through to completion.
• Deliver exceptional customer experiences across all events.
• Oversee the setup and pack down of event and function spaces.
• Ensure hospitality venues are presentation ready at all times.
• Supervise hospitality staff during race meetings and functions.
• Provide hands on operational support during events and busy service periods.
• Coordinate race day hospitality operations.
• Maintain stock levels and assist with purchasing and inventory control.
• Prepare event run sheets and race day operational plans.
• Promote corporate events, weddings, private functions and race day packages.
• Build relationships with local businesses and community groups.
• Identify opportunities to expand the Club's hospitality offering.
• Coordinate bookings, enquiries and customer correspondence.
• Maintain accurate records and reporting.
• Assist with marketing, social media content and promotional activities.
• Liaise with suppliers, members and stakeholders.
• Support the CEO with hospitality and event initiatives.
• Ensure compliance with Workplace Health & Safety requirements and Club procedures.
• Increase hospitality revenue through promotions and sales initiatives.
• Identify, apply for and manage government funding and grant opportunities.
• Identify, secure and manage sponsorship opportunities to strengthen partnerships.
• Generate new event bookings and event opportunities.
• Maximise race day hospitality sales and customer spend.

Skills

Hospitality experience

Venue management experience

Sales skills

Relationship building

Organisational abilities

Staff supervision

Administration and computer skills

Proactive attitude

Teamwork

Driver's license & vehicle

Job description

Coordinate functions and events from enquiry through to completion.

Deliver exceptional customer experiences across all events.

Oversee the set up and pack down of event and function spaces.

Ensure hospitality venues are presentation ready at all times.

Supervise hospitality staff during race meetings and functions.

Provide hands on operational support during events and busy service periods.

Coordinate race day hospitality operations.

Maintain stock levels and assist with purchasing and inventory control.

Prepare event run sheets and race day operational plans.

Promote corporate events, weddings, private functions and race day packages.

Build relationships with local businesses and community groups.

Identify opportunities to expand the Club's hospitality offering.

Administration

Manage bookings, enquiries and customer correspondence.

Maintain accurate records and reporting.

Assist with marketing, social media content and promotional activities.

Liaise with suppliers, members and stakeholders.

Support the CEO with hospitality and event initiatives.

Ensure compliance with Workplace Health & Safety requirements and Club procedures.

Sales and New Business

Increase hospitality revenue through innovative promotions and sales initiatives.

Identify, apply for and manage the successful execution of relevant government funding and grant opportunities.

Identify, secure and manage sponsorship opportunities to strengthen commercial partnerships and generate sustainable revenue.

Generate new event bookings and event opportunities.

Maximise race day hospitality sales and customer spend.

About You

You will be someone who enjoys working with people and takes pride in creating exceptional experiences.

You'll also have:

Previous hospitality or venue management experience.

Availbility for weekend work.

Strong sales and relationship building skills.

Outstanding organisational abilities.

Experience supervising staff.

Strong administration and computer skills.

A proactive attitude and willingness to be hands on.

Ability to work independently and as part of a team.

Current driver's licence and vehicle (essential).