Home Claims Consultant

Auto-; North Lakes; On-site; AUD 60,000 - 78,000; Full time

Benefits offered by this job

Paid ME day

Volunteer day

Parental leave

Budget Direct discounts

Perks app discounts

Job summary

Auto & General, located in North Lakes, is seeking a Home Claims Consultant to guide customers through the claims process with care and accuracy. You will be the frontline contact, delivering updates and coordinating with builders and suppliers to resolve claims efficiently.

Join a team that values customer service, accountability and teamwork, with full-time hours and a rotating schedule designed to cover early mornings through evenings, including every seventh Saturday.

Qualifications

• Exceptional customer service skills with a proactive approach.
• Clear written and verbal communication to assist customers.
• Ability to manage time effectively and multitask in a fast-paced environment.
• Commitment to discretion and professionalism when handling sensitive information.

Responsibilities

• Be the customer advocate and primary contact for home claims in North Lakes.
• Review reports from builders, engineers and suppliers and make claim decisions per guidelines.
• Build rapport with customers and resolve issues with empathy and diligence.
• Collaborate with colleagues, builders and suppliers to streamline the claims process.

Skills

Customer service

Communication skills

Time management

Multitasking

Empathy

Job description

• Location Cnr Memorial Drive & Endeavour Boulevard,North Lakes, QLD, 4509,Australia

We need YOU! To help us make a difference.

At Auto & General, we’re seeking enthusiastic and compassionate Home Claims Consultants to join our growing team in North Lakes.

You’ll be a vital part of our customer support team, providing exceptional guidance and support to individuals navigating the home insurance claims process. We strive to make this experience as positive and efficient as possible for our customers.

Hours:

This is a Permanent full-time role: You will be working (37.5 hours per week) on a rotational basis, with current operating hours from 6:00 AM to 6:00 PM, Monday to Saturday. You will also be required to work a Saturday shift every 7-8 weeks.

What You’ll Do:

• Be a customer advocate: As you’re in the frontline, you’ll be our customers' primary point of contact. You’ll be providing support and regular updates through the claims journey, building trust and rapport with our customers.
• Be a problem solver: Time will fly as you manage claims. You’ll receive reports from builders, engineers and suppliers to review. You'll make claims decisions based on report findings and guidelines of the customers Product Disclosure Statement.
• Build relationships: You’ll proactively resolve issues, handle conflicts with understanding and empathy and consistently act within the customers best interest.
• Be a team player: You’ll collaborate effectively with colleagues, builders, and suppliers to streamline the claims process and achieve optimal outcomes.

Why choose us?

We offer a rewarding career with opportunities for growth, development, and acquisition of transferable skills within a supportive and ever growing team. Here's what sets us apart:

• Prime location:Our North Lakes office boasts a convenient location, surrounded by shops, cafes, and restaurants – all within easy walking distance!
• Generous leave:Enjoy extra time off with a paid "ME" day and a paid volunteer day annually, plus the option to purchase up to two additional weeks of leave per year! We also offer comprehensive paid parental leave.
• Giving back:Passionate about a cause? We are too! Our workplace giving program allows you to support your favourite registered charities, and we'll match your donations.
• Growth and development:Invest in your future with our internal development programs and access to a wide range of online courses.
• Exclusive perks:Enjoy discounts on Budget Direct insurance products, plus access to our "Perks" app, offering fantastic discounts and offers across various areas.
• Onsite amenities:Take advantage of our excellent end-of-trip facilities, wellness spaces to decompress and private spaces for nursing mothers. Gain access to Sonder, a comprehensive 24/7 safety, medical, and mental health support service at no cost.
• Team spirit:Join a vibrant and social team with regular events, annual celebrations, family fun days, and more!

Exceptional customer service skills and a genuine passion for helping people.

Strong written and verbal communication skills

Proven ability to manage time effectively, prioritise tasks, and multitask in a fast-paced environment.

Strong accountability and integrity – you'll handle sensitive information with discretion and professionalism.

Prior experience in a similar role is a plus, but not required. We're committed to investing in your development and providing full training.

About us:

As Australia's fastest growing and most award-winning general insurance company, we've been growing at a record pace and we need more great people to help us stay ahead of the competition.

We provide a wide range of general insurance products including Car, Motorcycle, Home, Contents, Pet, and Travel insurance through our multi-award-winning brand Budget Direct, as well as partnerships with leading brands like Coles Insurance, ING, and Qantas.