Home Claims Administrator

Allianz; Brisbane; Híbrido; AUD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid & flexible working

Global career progression

Learning & development

Wellbeing initiatives

Health & wellness support

Collaborative culture

Meaningful impact

Descripción de la vacante

Allianz Partners in Australia is seeking a Home Claims Administrator to manage a portfolio of home insurance repair claims, partnering with builders, trades, customers, and internal stakeholders to deliver outstanding outcomes. You will progress claims efficiently, maintain service standards, and support customers when they need it most.

You will collaborate across teams, ensure compliance, and leverage digital tools to optimise workflows and reporting. Hybrid and flexible working options apply.

Formación

• 2+ years' experience within Property Claims, Home Claims, Building Claims, or Insurance Repairs.
• Strong understanding of claims management and customer service principles.
• Experience managing multiple priorities in a high-volume environment.
• Ability to influence stakeholders and build effective relationships across diverse groups.
• Strong written and verbal communication skills.
• Excellent problem-solving and decision-making capability.
• Experience managing complaints and challenging customer situations.
• High attention to detail and strong organisational skills.
• Knowledge of GICOP and insurance industry standards.
• Exposure to builder networks, repair management, desktop assessing, or building industry environments will be highly regarded.

Responsabilidades

• Manage a portfolio of home insurance repair claims from assessment through to completion.
• Partner closely with builders and trade networks to deliver quality repairs within agreed service levels.
• Monitor claim progress, timelines, repair scopes, costs, and customer outcomes.
• Identify opportunities to improve claim efficiency, cost effectiveness, and service delivery.
• Resolve customer enquiries and complex escalations with empathy and professionalism.
• Analyse claim information and provider performance to support informed decision-making.
• Coach and support repair partners on reporting requirements, documentation standards, and performance expectations.
• Collaborate across multiple teams to ensure seamless customer experiences.
• Maintain compliance with industry regulations, governance requirements, and WHS obligations.
• Leverage digital tools and systems to manage workflows, reporting, and claim visibility.

Conocimientos

Property Claims

Customer service

Stakeholder management

Communication

Decision making

Problem solving

Handling complaints

Attention to detail

GICOP knowledge

Builder networks exposure

Descripción del empleo

Home Claims Administrator

Build Your Claims Career with a Global Leader

Are you an experienced Property Claims professional who thrives in a fast-paced environment and enjoys balancing customer outcomes, commercial decision-making, and stakeholder relationships?

At Allianz Partners, we’re looking for a Home Claims Administrator to join our Home Repair Network team. This is an exciting opportunity to manage a portfolio of home insurance repair claims while partnering with builders, trades, customers, and internal stakeholders to deliver outstanding claim outcomes.

As the link between claims, customers, and our repair network, you'll help ensure claims are progressed efficiently, service standards are achieved, and customers receive support when they need it most.

What You'll Be Doing

• Manage a portfolio of home insurance repair claims from assessment through to completion.
• Partner closely with builders and trade networks to deliver quality repairs within agreed service levels.
• Monitor claim progress, timelines, repair scopes, costs, and customer outcomes.
• Identify opportunities to improve claim efficiency, cost effectiveness, and service delivery.
• Resolve customer enquiries and complex escalations with empathy and professionalism.
• Analyse claim information and provider performance to support informed decision-making.
• Coach and support repair partners on reporting requirements, documentation standards, and performance expectations.
• Collaborate across multiple teams to ensure seamless customer experiences.
• Maintain compliance with industry regulations, governance requirements, and WHS obligations.
• Leverage digital tools and systems to manage workflows, reporting, and claim visibility.

What You'll Bring

• Minimum 2 years' experience within Property Claims, Home Claims, Building Claims, or Insurance Repairs.
• Strong understanding of claims management and customer service principles.
• Experience managing multiple priorities in a high-volume environment.
• Ability to influence stakeholders and build effective relationships across diverse groups.
• Strong written and verbal communication skills.
• Excellent problem-solving and decision-making capability.
• Experience managing complaints and challenging customer situations.
• High attention to detail and strong organisational skills.
• Knowledge of GICOP and insurance industry standards.
• Exposure to builder networks, repair management, desktop assessing, or building industry environments will be highly regarded.

AI & Digital Readiness

As we continue to evolve our customer and claims experience, we're seeking individuals who are:

• Comfortable working with digital platforms and emerging technologies.
• Data-aware and confident using insights to support decision-making.
• Curious about process improvement and workflow optimisation.
• Adaptable to changing technologies and ways of working.
• Strong users of systems, automation tools, and digital solutions that enhance customer outcomes.
• Committed to continuous learning and building future-ready capabilities.

Why Allianz Partners?

At Allianz Partners, our people are at the centre of everything we do. We invest in your success through professional development, career progression opportunities, and a supportive, collaborative culture.

We offer:

• Hybrid and flexible working options.
• Career progression within a global organisation.
• Learning and development programs.
• Wellbeing and Work Well initiatives.
• Access to health and wellness support programs.
• A collaborative and inclusive team environment.
• The opportunity to make a meaningful impact on customers during important moments.

107770 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board.

Let's care for tomorrow.