Home Care Partner & Care Coordinator

Australian Unity Limited; Taree; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid role

Flexible work options (branch days, Wf

LinkedIn Learning access

Staff discounts

Job summary

Australian Unity is seeking a Care Partner to support customers on their care journey, coordinating services and developing person-centred care plans. This permanent full-time role is based at our Taree branch, with a hybrid work setup including client visits, branch days and WFH.

You will manage a customer portfolio, conduct assessments, coordinate multidisciplinary teams and ensure positive outcomes through ongoing reviews and proactive planning.

Qualifications

• Experience in community, aged care, disability or health services, including case management and coordinating multidisciplinary care.
• Strong customer focus with empathy and professionalism in sensitive conversations.
• Solid communication skills and comfort with Microsoft Office and customer management systems.
• Knowledge of funding streams, quality standards and discharge planning.

Responsibilities

• Build trusted relationships with customers and support them to achieve their goals at home.
• Conduct onboarding assessments, develop care plans and coordinate multidisciplinary services.
• Collaborate with clinical teams, families and external providers to deliver safe, person-centred care.
• Support customers through care transitions, including hospital discharge and changes in health needs.
• Identify unmet needs and optimise funding utilisation to enhance outcomes.
• Maintain accurate customer records in enterprise systems and contribute to quality and compliance.

Skills

Care coordination

Case management

Empathy & communication

Microsoft Office

CRM systems

Education

Certificate IV or Diploma in Community Services

Tools

CRM systems

Microsoft Office

Job description

Australian Unity is seeking a Care Partner to support customers on their care journey, coordinating services and developing person-centred care plans. This permanent full-time role is based at our Taree branch, with a hybrid work setup including client visits, branch days and WFH.

You will manage a customer portfolio, conduct assessments, coordinate multidisciplinary teams and ensure positive outcomes through ongoing reviews and proactive planning.