Desktop Home Assessor

Auto & General Australia; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Volunteer days

ME day (extra leave)

Paid parental leave

Learning and development opportunities

Wellbeing and fitness discounts

On-site events and team celebrations

Job summary

Auto & General is seeking a Desktop Assessor to manage end-to-end claims for insured properties, determining damage causes and repair costs with a focus on service quality. The role is based full-time at the Sunshine office in Melbourne, Australia, involving virtual assessments and collaboration with panel suppliers.

You’ll contribute to efficient claim handling and strong customer outcomes. The position requires experience in insurance, building or construction, outstanding customer service,

Qualifications

• Previous experience in insurance, building or construction is highly desirable.
• Exceptional customer service and supplier relationship management experience.
• Ability to thrive in fast paced high pressure environments.
• Ability to prepare scope of works, quotes and estimations is advantageous.
• Confident using technology.

Responsibilities

• Conduct desktop assessments of insured properties using virtual assessing and/or causation reports.
• Produce detailed reports, determine cause, coverage, damage and best repair methods.
• Review scope of works and expert reports to ensure cost-effective repairs.
• Build and maintain relationships with internal and external stakeholders including local authorities and third-party building surveyors.
• Negotiate and define the scope of work and associated costing with key stakeholders.
• End to end claim management with the Claims Operations Team, ensuring KPI adherence.
• Submit reports and review SOWs and documentation within SLAs.

Skills

Customer service

Stakeholder management

Fast-paced environment

Scope of works

Technology proficiency

Job description

About The Role

Reporting to the Home Assessing Team Leader, the Desktop Assessor is responsible for the end-to-end management of allocated claims. You will establish the cause of damage as well as determining the scope and cost of repair to insured properties, whilst maintaining excellent customer service.

Brief Description

About The Role

Reporting to the Home Assessing Team Leader, the Desktop Assessor is responsible for the end-to-end management of allocated claims. You will establish the cause of damage as well as determining the scope and cost of repair to insured properties, whilst maintaining excellent customer service.

This position is based full-time at our “Sunshine," office

Responsibilities

• Conduct desktop assessments of insured properties using virtual assessing and/or causation reports provided by our panel suppliers;
• Produce detailed reports, determine cause, coverage, damage and best repair methods;
• Review scope of works and expert reports to ensure the most cost effective and timely method of repairs;
• Build and maintain relationships with internal and external stakeholders including; local authorities and third-party building surveyors.
• Negotiate and define the scope of work and associated costing with key stakeholders;
• End to end claim management, managing a range of cost, quality and service controls in conjunction with the Claims Operations Team.
• To achieve consistent adherence to key performance measures (KPI)
• Submitting reports, reviewing SOW’s and documentation in a timely manner (as per set SLA’s)

What Experience You’ll Bring

• Previous experience working within the insurance, building or construction industry highly desirable
• Exceptional customer service and supplier relationship management experience
• Ability to thrive in fast paced high pressure environments
• Ability to prepare scope of works, quotes and estimations extremely advantageous
• Confident using technology

The Benefits Of Working At A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer!

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.