Holiday Customer Experience Specialist – Flexible Hours

Dusk Group; Darwin; Hybrid; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Generous team discounts

Flexible hours

Seasonal role

Job summary

dusk is seeking a Christmas Casual Customer Assistant to help customers during the peak season in our Darwin store. You will assist shoppers, share product knowledge, and create joyful moments through attentive, friendly service.

The role requires energy, reliability, and a willingness to work late nights, weekends, and public holidays. Enjoy generous discounts, flexible hours, and the chance to grow retail experience with a beloved brand.

Qualifications

• Experience in retail or customer service is preferred.
• Able to engage with customers warmly and professionally.
• Comfortable working in a fast-paced seasonal environment.

Responsibilities

• Create memorable in-store experiences and assist customers.
• Help customers find gifts and fragrances with i n-depth knowledge.
• Maintain a bright, inviting store aligned to brand standards.
• Support teammates and keep energy high during peak season.
• Be available across late nights, weekends and public holidays.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Role Overview

As a Christmas Casual Customer Assistant, you’ll help bring the magic of dusk to life during our busiest (and most exciting) time of year. You’ll create thoughtful, joy-filled moments for every customer, while keeping the store shining bright.

Whether it’s finding the perfect gift, sharing your candle knowledge, or simply making someone’s day – you’ll be at the heart of it all.

This is a hands-on, customer-first role that’s full of energy, sparkle, and meaning – just like Christmas should be

What You’ll Do

• Create unforgettable in-store experiences with genuine care, personality, and attention
• Light up the shopfloor by achieving your goals and contributing to team success
• Keep the store beautiful, inviting, and aligned to our brand and visual standards
• Be a go-to expert on all things dusk – helping customers find the perfect fragrance, décor piece, or festive gift
• Jump in, support your teammates, and help keep the energy high during the busy season

About You

• You love connecting with people and making them feel seen, welcome, and valued
• You’re upbeat, dependable, and always ready to lend a hand
• You bring curiosity, care, and a strong work ethic to every shift
• You thrive in a fast-paced environment and are comfortable with late nights, weekends, and public holidays
• You’re someone who brings the joy – especially during the most magical time of year

What You’ll Love

• Generous team discounts to stock up on gifts (or treat yourself!)
• A team culture built on warmth, collaboration, and celebration
• Flexible hours over the peak Christmas period – starting from October
• The chance to grow your skills, confidence, and retail experience with a beloved brand

Ready to make this Christmas one to remember?

Join dusk and help us create heartfelt moments, one scented candle at a time.
Apply now and become part of something special.

Please note: This is a seasonal position commencing in October, with availability required across late nights, weekends, and public holidays.