Holiday Customer Assistant — Flexible Shifts & Perks

Dusk Group; Mackay Regional; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Generous team discounts

Warm collaborative culture

Flexible hours starting October

Hands-on experience with fragrance and

Brand knowledge

Job summary

Dusk is hiring a Christmas Casual Customer Assistant in Mackay for the peak season. You’ll help customers find the perfect gift and share candle knowledge, turning moments into memorable experiences. This hands-on role is fast-paced and customer-first, with late nights, weekends, and public holidays expected.

You’ll contribute to a bright, festive store and learn about fragrance, décor, and the dusk brand. Enjoy generous team discounts, a warm collaborative culture, and flexible hours starting

Qualifications

• Previous retail and customer service experience preferred.
• Able to engage customers with warmth and energy.
• Comfortable working late nights, weekends and holidays.
• Capable of maintaining brand standards during peak season.

Responsibilities

• Create in-store experiences with care and personality.
• Assist customers in finding gifts and fragrances.
• Maintain inviting store appearance and brand standards.
• Support teammates during busy periods.
• Contribute to hitting seasonal sales goals.

Skills

Customer service

Communication

Team player

Flexible schedule

Positive attitude

Job description

Role Overview

As a Christmas Casual Customer Assistant, you’ll help bring the magic of dusk to life during our busiest (and most exciting) time of year. You’ll create thoughtful, joy-filled moments for every customer, while keeping the store shining bright.

Whether it’s finding the perfect gift, sharing your candle knowledge, or simply making someone’s day – you’ll be at the heart of it all.

This is a hands-on, customer-first role that’s full of energy, sparkle, and meaning – just like Christmas should be

What You’ll Do

• Create unforgettable in-store experiences with genuine care, personality, and attention
• Light up the shopfloor by achieving your goals and contributing to team success
• Keep the store beautiful, inviting, and aligned to our brand and visual standards
• Be a go-to expert on all things dusk – helping customers find the perfect fragrance, décor piece, or festive gift
• Jump in, support your teammates, and help keep the energy high during the busy season

About You

• You love connecting with people and making them feel seen, welcome, and valued
• You’re upbeat, dependable, and always ready to lend a hand
• You bring curiosity, care, and a strong work ethic to every shift
• You thrive in a fast-paced environment and are comfortable with late nights, weekends, and public holidays
• You’re someone who brings the joy – especially during the most magical time of year

What You’ll Love

• Generous team discounts to stock up on gifts (or treat yourself!)
• A team culture built on warmth, collaboration, and celebration
• Flexible hours over the peak Christmas period – starting from October
• The chance to grow your skills, confidence, and retail experience with a beloved brand

Ready to make this Christmas one to remember?

Join dusk and help us create heartfelt moments, one scented candle at a time.
Apply now and become part of something special.

Please note: This is a seasonal position commencing in October, with availability required across late nights, weekends, and public holidays.