Holiday Customer Experience Associate — Flexible Hours

Dusk Group; Warrnambool; Hybrid; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Generous team discounts

Flexible peak-season hours

Warm team culture

Job summary

Dusk Group is seeking a lively Christmas Casual Customer Assistant in Warrnambool to help create magical moments for customers during the peak season. You’ll assist with finding perfect gifts, sharing candle knowledge, and ensuring the store shines brightly.

Join a team that values warmth and collaboration, offering flexible hours during the peak period and opportunities to grow retail skills within a beloved brand.

Qualifications

• You love connecting with people and making them feel seen, welcome, and valued
• You're upbeat, dependable, and always ready to lend a hand
• You bring curiosity, care, and a strong work ethic to every shift
• You thrive in a fast-paced environment and are comfortable with late nights, weekends, and public holidays
• You bring joy to the busiest time of year

Responsibilities

• Create unforgettable in-store experiences with genuine care, personality, and attention
• Light up the shopfloor by achieving your goals and contributing to team success
• Keep the store beautiful, inviting, and aligned to our brand and visual standards
• Be a go-to expert on all things dusk - helping customers find the perfect fragrance, décor piece, or festive gift
• Jump in, support your teammates, and help keep the energy high during the busy season

Job description

Role Overview

As a Christmas Casual Customer Assistant, you’ll help bring the magic of dusk to life during our busiest (and most exciting) time of year. You’ll create thoughtful, joy-filled moments for every customer, while keeping the store shining bright.

Whether it’s finding the perfect gift, sharing your candle knowledge, or simply making someone’s day – you’ll be at the heart of it all.

This is a hands-on, customer-first role that’s full of energy, sparkle, and meaning – just like Christmas should be

What You’ll Do

• Create unforgettable in-store experiences with genuine care, personality, and attention
• Light up the shopfloor by achieving your goals and contributing to team success
• Keep the store beautiful, inviting, and aligned to our brand and visual standards
• Be a go-to expert on all things dusk – helping customers find the perfect fragrance, décor piece, or festive gift
• Jump in, support your teammates, and help keep the energy high during the busy season

About You

• You love connecting with people and making them feel seen, welcome, and valued
• You’re upbeat, dependable, and always ready to lend a hand
• You bring curiosity, care, and a strong work ethic to every shift
• You thrive in a fast-paced environment and are comfortable with late nights, weekends, and public holidays
• You’re someone who brings the joy – especially during the most magical time of year

What You’ll Love

• Generous team discounts to stock up on gifts (or treat yourself!)
• A team culture built on warmth, collaboration, and celebration
• Flexible hours over the peak Christmas period – starting from October
• The chance to grow your skills, confidence, and retail experience with a beloved brand

Ready to make this Christmas one to remember?

Join dusk and help us create heartfelt moments, one scented candle at a time.
Apply now and become part of something special.

Please note: This is a seasonal position commencing in October, with availability required across late nights, weekends, and public holidays.