Help Desk Support Officer

Institute for Urban Indigenous Health; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Attractive Salary

Superannuation

Salary Packaging

Job summary

Institute for Urban Indigenous Health Ltd is seeking a Helpdesk Support Officer to provide client service in software and hardware support with coverage via phone and remote channels.

The role focuses on first-line IT support, incident response, and guidance to end users within a community health environment in Queensland.

Qualifications

• Current C Class Drivers Licence (QLD).
• Current Criminal History Check.
• Relevant experience in remote desktop support and help desk roles.

Responsibilities

• Provide assistance via phone and remote support channels.
• Respond to calls, emails, and support tickets in line with established service agreements.
• Deliver first-level support, ensuring timely responses and resolutions.
• Ensure updates and fixes are communicated, scheduled, and implemented effectively.
• Develop a clear understanding of software features, limitations, and issues to provide guidance to end users.

Job description

Attractive Salary + Super + Salary Packaging

About Us

The Institute for Urban Indigenous Health Ltd was established by its founding members to provide a coordinated/integrated approach to the planning, development and delivery of comprehensive primary health care services for Aboriginal and Torres Strait Islander populations within the Southeast Qld Region.

The Corporate Services team is responsible for the management and delivery of effective Finance, Human Resources, Accreditation, Information & Communications Technology, Workplace Health and Safety, Warehouse, and Infrastructure and Logistics services to enable IUIH to meet its strategic and operational objectives.

About the Role

As Helpdesk Support Officer, your role is to provide client service in software and hardware support. This will include consistent and uninterrupted coverage of the helpdesk through phone and remote support in analysing and solving routine client IT problems and requests through to completion.

• Provide assistance via phone and remote support channels.
• Respond to calls, emails, and support tickets in line with established service agreements.
• Deliver first-level support, ensuring timely responses and resolutions.
• Ensure updates and fixes are communicated, scheduled, and implemented effectively.
• Develop a clear understanding of software features, limitations, and issues to provide guidance to end users.

About You

• Current C Class Drivers Licence (QLD)
• Current Criminal History Check
• Relevant experience in remote desktop support and similar help desk roles.

Desirable, but not mandatory

• Demonstrated experience working with Aboriginal and Torres Strait Islander people and /or communities

What Can we Offer?

At IUIH we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability.

• At IUIH 'Our Collectivity is Our Strength'.
• We are a diverse and inclusive workplace that invites applications from all people.
• Be part of Australia's largest community controlled Aboriginal Health Service.
• Access to "Growing Our Own Opportunities" through in-house training and programs.
• Weekly Staff Wellness activities and all staff 'Gather and Grow' yarns and award ceremonies.
• Opportunities to attend community events such as NAIDOC, Rugby League Carnivals and more.

Demonstrated commitment to creating culturally safe environments where children and young people are respected, heard, and protected against harm.