Heavy Equipment Service Advisor

Hastings Deering; Mount Isa City; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Training & career growth

Work-life balance

Stable long-term career

Innovation & improvement

Health & wellbeing

Job summary

Hastings Deering is hiring a Service Advisor in Mount Isa to act as the main link between customers, technicians and workshop operations. This permanent, Monday–Friday role focuses on coordinating service jobs and delivering an exceptional customer experience from start to finish.

You will manage customer expectations, invoicing accuracy, and asset records while supporting service strategies to hit monthly targets.

Qualifications

• Experience in customer-focused service roles such as Service Advisor or coordinator.
• Trade qualification in Diesel or mechanical trades is preferred.
• Strong communication skills with internal and external stakeholders.

Responsibilities

• Act as the key operational contact for customers and internal teams.
• Verify parts, labour, and charges for accurate invoicing.
• Coordinate customer requirements and monitor service progress.
• Support achievement of monthly financial, revenue and operational targets.
• Maintain asset records and manage WIP and billing in systems.
• Interpret and administer contractual requirements and outside vendor repairs.

Skills

Customer service

Trade qualification

Communication

Prioritisation

Attention to detail

Service operations

Industry knowledge

Heavy equipment domain

Pressure handling

Education

Cert III Engineering or mechanical trades

Job description

Hastings Deering is hiring a Service Advisor in Mount Isa to act as the main link between customers, technicians and workshop operations. This permanent, Monday–Friday role focuses on coordinating service jobs and delivering an exceptional customer experience from start to finish.

You will manage customer expectations, invoicing accuracy, and asset records while supporting service strategies to hit monthly targets.