Heavy Equipment Field Service Tech – Uptime & Repairs

Hoban; Newcastle; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Ongoing product training

Job summary

HOBAN Recruitment is seeking a Field Service Technician to join our client's After Sales team in Newcastle, NSW. You will provide timely field responses to equipment issues, perform servicing and diagnostics, and support workshop operations as required.

The role suits a trade-qualified technician who excels in field work, fosters strong customer relationships, and aims to maximise machine uptime and efficiency. A valid MR/HR truck licence and relevant experience are preferred.

Qualifications

• Trade-qualified technician with field service experience.
• Strong knowledge of hydraulic, pneumatic and electrical systems.
• Experience diagnosing faults and supporting customers.
• Excellent communication and customer service skills.

Responsibilities

• Respond to customer breakdowns and service calls in the field.
• Carry out servicing, repairs and maintenance on customer equipment.
• Diagnose customer issues onsite and over the phone.
• Provide technical support and fault-finding assistance.
• Complete accurate service reports and documentation.
• Maintain positive customer relationships and deliver high levels of service.
• Support workshop staff when required.
• Adhere to safety requirements.

Skills

Trade experience in field service

Electrical and hydraulic knowledge

Customer service skills

Diagnostic fault-finding

Independent work ethic

Education

Trade qualification

Tools

Diagnostic software

Job description

HOBAN Recruitment is seeking a Field Service Technician to join our client's After Sales team in Newcastle, NSW. You will provide timely field responses to equipment issues, perform servicing and diagnostics, and support workshop operations as required.

The role suits a trade-qualified technician who excels in field work, fosters strong customer relationships, and aims to maximise machine uptime and efficiency. A valid MR/HR truck licence and relevant experience are preferred.