Hearing Health Client Services Specialist

Hearing Australia; Batemans Bay; Hybrid; AUD 39,000 - 55,000; Part time

Benefits offered by this job

15.4% superannuation

Salary sacrifice superannuation

HCF private health cover discount

Job summary

Hearing Australia Batemans Bay is seeking a Client Service Specialist to support and empower clients of all backgrounds. You’ll greet clients, handle counter and phone inquiries, and provide admin support from booking to claims processing.

Join a national government-funded hearing care provider and gain hands-on experience, including minor repairs and clinician assistance. Training is provided during an initial two-week period.

Qualifications

• Experience as a proactive problem solver with ownership.
• Intermediate/advanced computer literacy and mobile app knowledge.
• Desire to work in an organisation that helps others and makes a difference.

Responsibilities

• Greet clients and handle counter and phone inquiries.
• Cover reception and perform admin duties: bookings, claims, data entry, reports.
• Liaise with clients including children and adults, including those with complex needs and multicultural backgrounds.
• Perform minor hearing aid repairs and troubleshooting.
• Assist Clinicians by identifying client needs and demonstrating hearing aid use.

Skills

Customer service

Proactive problem solving

Computer literacy

Multicultural sensitivity

Tools

Mobile apps (iOS/Android)

Job description

Hearing Australia Batemans Bay is seeking a Client Service Specialist to support and empower clients of all backgrounds. You’ll greet clients, handle counter and phone inquiries, and provide admin support from booking to claims processing.

Join a national government-funded hearing care provider and gain hands-on experience, including minor repairs and clinician assistance. Training is provided during an initial two-week period.