Healthcare Quality Assurance Leader

Toll Group; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Toll Group, based in Eastern Creek, New South Wales, is seeking an experienced Manager, Quality Assurance to lead and continually enhance our quality systems across healthcare operations.

You will drive supplier qualification and audits, oversee CAPA and change controls, review investigations and quality events, and partner with operations and customers to ensure regulatory compliance and safe, reliable healthcare logistics.

Qualifications

• Science degree or equivalent qualification.
• At least 12 years quality experience in pharma, medical devices, diagnostics or consumer health.
• Current driver’s licence.
• Strong knowledge of TGA regulations and PIC/S Code of GMP.
• Working knowledge of ISO 9001 and ISO 13485 standards.
• Internal and external auditing experience.

Responsibilities

• Lead and maintain the vendor assurance program, including supplier qualification, audits, and Quality Agreements.
• Oversee change controls, customer complaints, CAPA, and non-conformance processes to ensure timely resolution.
• Review and approve quality documentation, investigations, and quality events.
• Drive continuous improvement initiatives, root cause investigations, and corrective actions.
• Support onboarding of new customers and sites from a quality and compliance perspective.
• Partner with operational teams, customers, and stakeholders to promote quality excellence and regulatory compliance.

Skills

QMS (Quality Management Systems)

CAPA & non-conformances

Change controls

Audit management

Root cause analysis

Stakeholder management

Project management

GMP knowledge

Education

Science degree or equivalent qualification

Job description

Toll Group, based in Eastern Creek, New South Wales, is seeking an experienced Manager, Quality Assurance to lead and continually enhance our quality systems across healthcare operations.

You will drive supplier qualification and audits, oversee CAPA and change controls, review investigations and quality events, and partner with operations and customers to ensure regulatory compliance and safe, reliable healthcare logistics.