Health & Wellbeing Client Services Specialist

LifeWorks; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

TELUS Health is seeking a dedicated Contact Centre Team Member in Sydney to deliver first‑class health and wellbeing support. You will handle service requests, provide accurate information, schedule mental health appointments, and ensure a seamless client experience while upholding our values.

You will maintain knowledge of TELUS Health services, work with customer management systems, and address client concerns in line with guidelines and continuous improvement processes.

Qualifications

• Previous experience in a contact centre or customer service role.
• Familiarity with health and wellbeing services is advantageous.
• Proficiency in using customer management systems and technology.

Responsibilities

• Assist clients with scheduling mental health and wellbeing appointments and providing information about our services as appropriate.
• Deliver information in a timely, courteous, and professional manner and with empathy.
• Maintain a comprehensive understanding of services.
• Champion and consistently apply organisational values when interacting with clients, associates, internal staff, and team members.
• Complete allocated tasks and projects as assigned by the team leader with accuracy and within required timeframes.
• Ensure proficient use of all relevant systems and tools to support client and organisational needs.
• Address and resolve client complaints and issues in accordance with system guidelines and continual improvement processes.

Skills

Interpersonal skills

Communication skills

Discretion with confidential info

Organizational skills

Customer management systems

Job description

TELUS Health is seeking a dedicated Contact Centre Team Member in Sydney to deliver first‑class health and wellbeing support. You will handle service requests, provide accurate information, schedule mental health appointments, and ensure a seamless client experience while upholding our values.

You will maintain knowledge of TELUS Health services, work with customer management systems, and address client concerns in line with guidelines and continuous improvement processes.