Client Services Rep-TH

TELUS; Sydney; On-site; AUD 45,000 - 65,000; Full time

Job summary

TELUS Health in Sydney is seeking a customer service professional to assist clients with scheduling mental health and wellbeing appointments, provide information about services, and respond with empathy.

You will use our customer management systems to support clients, resolve complaints, and contribute to continuous service improvements while upholding organisational values.

Qualifications

• Experience in a contact centre or customer service is desirable.
• Familiarity with health and wellbeing services is advantageous.
• Proficiency with customer management systems and technology is expected.

Responsibilities

• Assist clients with scheduling mental health and wellbeing appointments and providing information about services.
• Deliver information in a timely, courteous, and professional manner with empathy.
• Maintain a comprehensive understanding of services and apply organisational values when interacting with clients and staff.
• Complete allocated tasks and projects with accuracy within required timeframes.
• Ensure proficient use of all relevant systems and tools to support client needs.
• Address and resolve client complaints and issues per guidelines and continuous improvement processes.

Skills

Interpersonal skills

Communication skills

Organisational skills

Professional development

Tools

CRM systems

Job description

Key Accountabilities

• Assist clients with scheduling mental health and wellbeing appointments and providing information about our services as appropriate.
• Deliver information in a timely, courteous, and professional manner and with empathy.
• Maintain a comprehensive understanding of services Champion and consistently apply organisational values when interacting with clients, associates, internal staff, and team members.
• Complete allocated tasks and projects as assigned by the team leader with accuracy and within required timeframes.
• Ensure proficient use of all relevant systems and tools to support client and organisational needs.
• Address and resolve client complaints and issues in accordance with system guidelines and continual improvement processes.

Key Attributes

• Strong interpersonal and communication skills.
• Ability to handle sensitive and confidential information with discretion.
• High level of organisational skills and attention to detail.
• Commitment to continuous learning and professional development.

Qualifications and Experience

• Previous experience in a contact centre or customer service role is highly desirable.
• Familiarity with health and wellbeing services is advantageous.
• Proficiency in using customer management systems and technology.

A bit about us

TELUS Health is a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS Health is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Talented people who care

Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters

Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.