Health & Medical Practice Manager — 9-Day Fortnight

Indigenous Wellbeing Centre; Queensland; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Salary Sacrifice packaging

9-Day Fortnight

Superannuation 12%

Annual Leave Loading 17.5%

Dental services discount

Job summary

Indigenous Wellbeing Centre (IWC) seeks an experienced Health and Medical Practice Manager to lead the Medical Centre’s administrative and operational functions. You will work with the Medical Director, General Manager and Executive Team to set goals and drive high-quality care for patients.

The role focuses on people management, financial administration, quality systems, compliance and continuous improvement, ensuring the Centre operates smoothly and delivers excellence in service delivery.

Qualifications

• Experience in medical practice management or senior management roles.
• Proven ability to manage staff and workforce requirements.
• Experience with Medicare billing and financial administration.
• Knowledge of clinical governance, quality assurance and accreditation requirements.
• Understanding of relevant healthcare legislation, WHS, privacy and employment requirements.
• Blue Card or ability to obtain.
• Federal Police Check or ability to obtain.
• Current Driver’s Licence is essential or ability to obtain.
• First Aid Certificate or ability to obtain.

Responsibilities

• Overseeing day-to-day administrative and operational functions of the Medical Centre.
• Collaborating with Medical Director, General Manager and Executive Team to set and achieve practice goals.
• Manage workforce and HR requirements in liaison with HR and management.
• Monitor practice performance, productivity and service delivery.
• Oversee Medicare billing, daily reconciliation and financial reporting with IWC Finance.
• Develop and maintain practice systems, processes and quality assurance standards.
• Support AGPAL accreditation and ensure compliance with legislation and regulations.
• Maintain patient records, documentation and Practice Manuals.
• Manage supplies, facilities and resources to keep the Medical Centre effective.
• Participate in clinical governance, audits, patient safety and improvement activities.
• Lead and support the practice team with appropriate delegation of responsibilities.

Skills

Leadership

Communication

Organisational skills

Attention to detail

Collaboration

Privacy & compliance

Job description

IWC has an exciting opportunity for an experienced Health and Medical Practice Manager to join our Medical Centre team.

ABOUT THE POSITION:

The Health and Medical Practice Manager is responsible for supporting the efficient and effective delivery of high-quality clinical services within the IWC Medical Centre. You will oversee the day-to-day administrative and operational functions of the practice, while working closely with the Medical Director, General Manager and Executive Team.

The role will have a strong focus on people management, financial administration, quality systems, compliance, accreditation and continuous improvement. You will play an important role in ensuring the Medical Centre operates smoothly and maintains a high standard of care for our patients.

ABOUT IWC:

IWC is an Aboriginal community-controlled and multi-accredited health and wellbeing organisation. We deliver services without discrimination to Indigenous and non-Indigenous peoples in Bundaberg and the Wide Bay Burnett.

FIRST NATIONS PERSONS ARE ENCOURAGED TO IDENTIFY THEIR MOB IN THEIR RESUME OR COVER LETTER

KEY RESPONSIBILITIES:

Overseeing the day-to-day administrative and operational functions of the Medical Centre.

Working with the Medical Director, General Manager and Executive Team to establish and achieve practice goals.

Managing workforce and human resource requirements in collaboration with HR and management.

Monitoring practice performance, productivity and service delivery.

Overseeing Medicare billing, daily reconciliation and financial reporting in conjunction with IWC Finance.

Developing and maintaining effective practice systems, processes and quality assurance standards.

Supporting AGPAL accreditation requirements and ensuring ongoing compliance with relevant legislation and regulations.

Maintaining accurate patient records, practice documentation and Practice Manuals.

Managing practice supplies, facilities and resources to ensure the Medical Centre operates effectively.

Participating in clinical governance, audits, patient safety and continuous improvement activities.

Leading and supporting the practice team and ensuring appropriate delegation of responsibilities.

Skills & Attributes:

Strong leadership, communication and interpersonal skills.

Excellent organisational and time management skills, with the ability to manage competing priorities.

Strong understanding of medical practice operations and healthcare administration.

High level of attention to detail and commitment to quality and continuous improvement.

Ability to work collaboratively with medical practitioners, administration staff, management and external stakeholders.

Strong understanding of confidentiality, privacy and compliance requirements.

Ability to identify issues, develop solutions and implement effective systems and processes.

Key Requirements:

Previous experience in medical practice management, healthcare administration or a similar senior management role.

Demonstrated experience managing staff and supporting workforce requirements.

Experience with Medicare billing and financial administration.

Knowledge of clinical governance, quality assurance and accreditation requirements.

Understanding of relevant healthcare legislation, WHS, privacy and employment requirements.

A Blue Card (Working with Children Card QLD) or ability to obtain.

Federal Police Check or ability to obtain.

Current Driver’s Licence is essential or ability to obtain.

First Aid Certificate or ability to obtain.

SALARY PACKAGE:

Your Salary Package is made up of the following:

Salary Sacrifice Packaging valued up to $15,990 per annum – adding approximately $2,000 to your take-home pay (available after completion of probation).

Meals and Entertainment Package up to $2,650 per annum (available after completion of probation).

9-Day Fortnight (for full-time staff).

Superannuation valued at 12%.

Annual Leave Loading of 17.5%.

20% discount on IWC Dental Services.

Only shortlisted candidates will be contacted.

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