Head Of Wholesale

Fibrus Networks Ltd; Alice Springs; On-site; AUD 171,000 - 246,000; Full time

Job summary

Hyperfast is seeking a Head of Wholesale to lead the wholesale strategy, channel and team, driving revenue and margin growth across products and services. You will develop commercial opportunities, pricing and network solutions in partnership with customers and internal teams.

The role oversees wholesale operations, service delivery and Release for Sale processes, ensuring high quality customer outcomes. A strong UK telecoms background and proven delivery in broadband are essential.

Qualifications

• Experience in wholesale telecommunications is highly desirable.
• Experience of data and broadband sales is essential, with a proven track record of delivering revenue and margin.
• Commercial understanding of the U.K. wholesale telecommunications market.
• Experience in fibre broadband, telecommunications, or utility infrastructure with knowledge of operational systems and end-to-end processes.
• Highly organised, self-reliant and able to work independently.
• Flexible and pragmatic in adapting to changing customer needs.
• Proven project management experience, preferably with commercial/public funded projects.
• Strong track record delivering projects on time, on cost and to quality.
• Excellent communication skills for stakeholders at all levels.
• Familiarity with project management methodologies and wholesale CRM systems.
• Proficient IT literacy with MS Office tools (Excel, Project).

Responsibilities

• Develop and own a vision for wholesale.
• Provide leadership by managing the wholesale channel and team.
• Own the delivery of wholesale revenue and margin across all products.
• Drive sales opportunities by proactively working with channel RSPs.
• Collaborate with planning and engineering to develop network solutions based on customer demand.
• Show clear leadership to manage multiple internal and external stakeholders; deliver exceptional customer service and meet SLAs.
• Build pricing based on market, cost and competitive landscape with product management.
• Communicate with stakeholders across the organisation to support wholesale channel objectives.
• Oversee day-to-day wholesale management supporting sales processes and service as required.
• Own the Release for Sale process for new premises via collaborative, quality-focused methods.
• Improve operational and service elements for wholesale products and services.

Skills

Wholesale telecoms

Data & broadband sales

UK market knowledge

Project management

Stakeholder management

Pricing & commercial

Team leadership

CRM & wholesale systems

MS Excel

MS Project

Tools

CRM systems

MS Excel

MS Project

Job description

Job Description

Your mission JOB TITLE: Head of Wholesale JOB LOCATION: NI with ability to travel to GB TERMS: Permanent, full time – Hybrid working THE JOB The Head of Wholesale will lead the wholesale strategy, team and channel, driving revenue and margin growth across products and services. They will develop commercial opportunities, pricing and network solutions in partnership with customers and internal teams. The role will oversee wholesale operations, service delivery and Release for Sale processes, ensuring high-quality customer outcomes. They will manage key stakeholders and projects to deliver strategic objectives on time and within budget. The ideal candidate will have strong UK telecoms experience, commercial expertise and a proven track record in broadband, sales and project delivery.

What will you be doing?

• Develop and own a vision for wholesale
• Provide leadership by managing the wholesale channel and team
• Own the delivery of wholesale revenue and margin across all products
• Drive sales opportunities by proactively working with channel RSPs
• Work proactively with planning and engineering to develop network solutions based on customer demand
• Clear leadership ability to manage multiple internal stakeholder and external stakeholders to provide exceptional customer service and meet SLAs
• Financial experience to build pricing based on the market, cost and competitive landscape in collaboration with product management team.
• Working collaboratively, communicating with internal and external stakeholders at all levels within the organisation in support of wholesale channel objectives
• Ownership of day-to-day operational wholesale management supporting sales processes and service where required.
• Ownership of the Release for Sale process that includes releasing new premises via a collaborative and quality focused process.
• Improving the operational and service elements for wholesale products and services

Your profile

• Experience in wholesale telecommunications is highly desirable
• Experience of data and broadband sales is essential, with a proven track record of delivering revenue and margin.
• Commercial understanding of the U.K. wholesale telecommunication market
• Experience working in a fibre broadband, telecommunications, or utility infrastructure business, with a strong understanding of operational systems, end-to-end processes, and product offerings.
• Highly organised, self-reliant and the ability to work independently.
• Flexible and pragmatic to understand changing customer needs and manage without and outside process where commercially appropriate.
• Demonstrable experience in project management, ideally with exposure to working on commercial and/or publicly funded projects within telecoms or construction.
• Proven track record of delivering projects to time, cost and quality in line with strategic goals
• Outstanding communications skills to establish effective working relationships with key stakeholders at all levels (both internally and externally)
• Familiarity with project management methodologies/standards beneficial but not necessary
• User level understanding of CRM and relevant wholesale systems
• High-level of IT literacy, proficient user of Microsoft Office tools specifically MS Excel and MS Project

At Hyperfast, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.

All offers of employment with Hyperfast will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications.

Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email if you do not wish us to retain your information or do not wish for us to share your information.