Head of Trust Operations

Eticore Pty; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Eticore Pty in Sydney is seeking a Trust Operations Leader responsible for the timely, accurate delivery of operations for the firm’s trust services and clients. You will manage a small Trust Operations team and coordinate with banking and third‑party providers to ensure high‑quality service.

This role requires outstanding attention to detail, strong ownership of tasks, disciplined processes, and clear verbal and written communication to navigate a fast‑paced environment with competing

Qualifications

• Outstanding attention to detail.
• Ability to take ownership of tasks and ensure they are followed through to completion.
• Highly disciplined and organised approach to work, with the ability to consistently follow processes and procedures.
• Ability to effectively manage a small operational team.
• Ability to thrive in a fast-paced operational environment, manage competing priorities and meet strict deadlines.
• High level verbal and written communication skills

Responsibilities

• Undertaking Trust Operations and ensuring delivery is timely, accurate and of the highest professional standard
• Processing investor applications
• Maintaining CRM database and obligation diary system
• Maintaining register of investors and associated information
• Preparation and distribution of statements, reports and notices
• Group email inbox management
• Online banking approvals and bank account establishment
• Overseeing the day-to-day management of the Trust Operations team
• Operational onboarding of new trusts and clients

Job description

This position is responsible and accountable for ownership of and responsibility for the delivery of accurate and timely operations for Eticore, a corporate trustee with approx $12billion funds under management. This role will be responsible for management of the Trust Operations team comprising 4 people and managing banking and third-party service provider relationships to ensure Eticore and its clients receive appropriate service and ongoing support.

Key to delivery in this role is excellence in quality of output, timeliness, consistency and accuracy of all work; the ability to follow processes at all times and facilitate completion of tasks in a logical sequence-driven and solutions-focused manner; understanding and keeping up to date on Eticore's policies, goals, and ethos; and adhering to and promoting Eticore's ethical tone.

Key responsibilities

Undertaking Trust Operations and ensuring delivery is timely, accurate and of the highest professional standard

Processing investor applications

Maintaining CRM database and obligation diary system

Maintaining register of investors and associated information

Preparation and distribution of statements, reports and notices

Group email inbox management

Online banking approvals and bank account establishment

Overseeing the day-to-day management of the Trust Operations team

Operational onboarding of new trusts and clients

About you

Outstanding attention to detail - you will be tested on this as part of the recruitment process

Ability to take ownership of tasks and ensure they are followed through to completion

Highly disciplined and organised approach to work, with the ability to consistently follow processes and procedures

Ability to effectively manage a small operational team

Ability to thrive in a fast-paced operational environment, manage competing priorities and meet strict deadlines

High level verbal and written communication skills

Ability to face challenges and change with a positive, forward-thinking attitude