Head Of Retail Sales & Operations

Culture Kings; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive remuneration

Team benefits

Career development

Job summary

Culture Kings is seeking a Head of Retail Sales & Operations to lead national retail performance across all nine ANZ stores, driving core growth levers and optimizing wage-to-sales and stock governance.

You will build a strong leadership bench, oversee employment lifecycles, and deliver weekly to quarterly performance insights to the executive team, partnering across Finance, P&C and Merch Planning.

Qualifications

• Proven experience leading a multi-site retail network.
• Track record of driving profitable sales growth against budget through core levers.
• Experience owning wage-to-sales and shrink/loss-prevention in a labour-heavy retail environment.
• Strong understanding of inventory control, replenishment and stocktake governance.
• Experience recruiting, developing and retaining store leadership with succession planning.
• Working knowledge of Fair Work Act, NES and Modern Award obligations as they apply to retail teams.
• Experience delivering new store openings, from readiness through to sales ramp.
• Strong analytical and reporting capability with experience presenting to executive audiences.

Responsibilities

• Own national retail sales performance across all nine ANZ stores and drive core growth levers (sales per SQM, conversion, UPT, ATV).
• Govern wage-to-sales and shrink as core controllable costs and manage store-level inventory control and stocktake governance.
• Lead employment lifecycle for store teams and build an A-grade Store Manager bench and internal talent pipeline.
• Oversee readiness and sales ramp for new store openings across the network.
• Provide clear, data-led performance reporting to the VP and executive team weekly, monthly and quarterly.

Skills

Multi-site leadership

Retail analytics

Inventory management

Staff development

Wage-to-sales control

Forecasting & budgeting

Store openings

Executive communication

Job description

An exciting opportunity is available to join the Culture Kings team as Head of Retail Sales & Operations, based in QLD. We are looking for a driven retail leader who is passionate about brand, thrives in a fast-paced environment, and is motivated to make a meaningful impact.

Reporting to the VP of Commercial & GTM, this newly created role aims to make a great impact in the retail arm of the business, owning the commercial performance, operating discipline and people outcomes of all nine ANZ stores.

If you are commercially driven, operationally disciplined, and ready to take ownership of a national retail growth mandate within one of Australia's most recognised streetwear brands, this is your opportunity to grow with Culture Kings.

The Role

In this role, you will own national retail sales performance across all nine ANZ stores, driving the four core growth levers of sales per SQM, conversion rate, units per transaction and average transaction value against budget and prior years.

You will govern wage-to-sales and shrink as the two core controllable cost levers, own store-level inventory control and stocktake governance, and act as the single channel for all sales and operations directives reaching the store fleet. You will also own the full employment lifecycle for store teams, building an A-grade Store Manager bench and a visible internal talent pipeline, and lead the people, operations and sales readiness of every new store opening.

You will provide clear, data-led retail performance reporting to the VP and executive team on a weekly, monthly and quarterly basis, and partner closely with the Head of Store Experience, Finance, P&C and Merch Planning & Allocation on strategic commercial and workforce initiatives.

About You

• Proven experience leading a multi-site retail network, ideally within fashion, lifestyle, or premium retail
• Track record of driving profitable sales growth against budget through the core commercial levers (sales per SQM, conversion, UPT, ATV)
• Experience owning wage-to-sales and shrink/loss-prevention performance in a labour-heavy retail environment
• Strong understanding of retail inventory control, replenishment and stocktake governance
• Experience recruiting, developing and retaining store leadership talent, with a track record of succession planning
• Working knowledge of Fair Work Act, National Employment Standards and Modern Award obligations as they apply to retail teams
• Experience delivering new store openings, from readiness through to sales ramp
• Strong analytical and reporting capability, with experience presenting to executive or board-level audiences

Attributes

• A commercially driven leader who owns outcomes end-to-end
• Highly disciplined and process-oriented, with a bias for weekly, data-led action
• Collaborative and cross-functionally savvy - works closely with peers across Store Experience, Finance, P&C and Merch Planning
• Clear communicator who can translate strategy into prioritised, unambiguous execution for store teams
• High standards with a continuous improvement mindset
• Passionate about brand, culture, and delivering work that makes an impact

What Culture Kings Offers

• Competitive remuneration and access to team benefits
• Ongoing development and career growth opportunities
• A fast-paced, high-energy, and collaborative working environment
• Open communication, low red tape, and a culture that values initiative and ideas
• The opportunity to lead within a globally recognised streetwear brand

Culture Kings is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and encourage applications from all backgrounds. At Culture Kings, different makes us better.

Head of Retail Sales & Operations Sydney, NSW, AU