Head of Retail Performance & Strategic Insights

Optus Enterprise; Sydney; Vor Ort; AUD 180.000 - 280.000; Vollzeit

Benefits dieser Stelle

Competitive remuneration

$80 monthly credit

25% off Optus products

Exclusive shopping discounts

Flexible work arrangement

Modern office with transit access

Generous leave policies including ‘-C…

Parental Leave up to 16 weeks

Employee networks and diversity Initi…

Free counselling and 24/7 support

Zusammenfassung

Optus Enterprise is seeking a Director of Retail Performance to lead a cross-functional team of analysts and performance managers. You will establish frameworks, governance and standards to provide forward visibility of risks and opportunities and mobilise leaders to drive measurable improvement across the Retail network.

You will partner with Continuous Improvement and business leaders to move from diagnosis to execution, translating insights into sustained performance uplift while guiding

Qualifikationen

• Senior leadership experience across performance, commercial, strategy, analytics or business performance functions within a large, complex and multi-site organisation.
• A proven track record of using leading indicators, customer insights, field intelligence and structured analysis to anticipate risks, identify opportunities and improve business outcomes.
• Strong first-principles problem-solving capability, diagnosing root causes and testing hypotheses with evidence-based analysis.
• Experience leading teams of analysts or performance managers and raising standards across an organisation.
• Ownership of performance improvement beyond reporting, including stakeholder mobilisation and benefits realisation.
• Deep commercial acumen with understanding of customer outcomes, productivity, revenue growth and operational performance.
• Exceptional communication and executive stakeholder management skills to influence decisions.

Aufgaben

• Establish and maintain a single, trusted Retail performance framework with KPI definitions and governance.
• Lead the Retail Performance function with strategic oversight of customer, operational and commercial performance.
• Build forward visibility of risks and opportunities via indicators, field intelligence and trend analysis.
• Lead performance rhythm across Retail, including executive reviews and governance forums.
• Direct analysts to root-cause diagnosis, actionable interventions and sustainable uplift.
• Distinguish structural, behavioural, operational and market drivers of performance.
• Own the quality and follow-through of interventions until outcomes are achieved.
• Develop playbooks and disciplines to replicate and scale interventions across Retail.
• Partner with Continuous Improvement and leaders to move diagnosis to execution and results.
• Act as trusted adviser to senior leaders with evidence-based recommendations.

Kenntnisse

Senior leadership experience

Analytics & performance

Stakeholder management

People leadership

Jobbeschreibung

Optus Enterprise is seeking a Director of Retail Performance to lead a cross-functional team of analysts and performance managers. You will establish frameworks, governance and standards to provide forward visibility of risks and opportunities and mobilise leaders to drive measurable improvement across the Retail network.

You will partner with Continuous Improvement and business leaders to move from diagnosis to execution, translating insights into sustained performance uplift while guiding