Head of Retail Continuous Improvement - Remote-Ready

Singtel Group; Australia; Ibrido; AUD 180.000 - 240.000; Tempo pieno

Vantaggi offerti da questo lavoro

Monthly credit

Product discounts

Hybrid work model

Flexible leave

Descrizione del lavoro

Optus is seeking a senior leader to build and lead the Retail Continuous Improvement function from the ground up. You will establish its operating model, governance, and prioritisation framework, turning customer feedback and frontline insight into practical, measurable store improvements.

Reporting to the GM Retail Operations, you will manage a team of four Continuous Improvement Managers, drive near-term performance, and embed sustainable changes across the Retail network while partnering with

Competenze

• Experience building CI/Transformation capability within a complex, multi-site organisation.
• Proven track record delivering measurable customer, operational and commercial outcomes.
• Deep expertise in structured problem solving: process mapping, root-cause analysis, and hypothesis-driven improvement.
• Experience leading teams and establishing clear standards for prioritisation, governance and benefits tracking.
• Credibility to engage frontline teams and senior stakeholders and drive accountability without formal authority.
• Strong commercial judgement to prioritise opportunities by impact on customers, risk, productivity and revenue.

Mansioni

• Build the Retail Continuous Improvement function from the ground up, establishing its operating model, governance, prioritisation framework and ways of working.
• Lead and develop a team of four Continuous Improvement Managers, building capability in structured problem solving and benefits realisation.
• Turn customer feedback and frontline insight into a prioritised pipeline of improvement opportunities.
• Prioritise initiatives based on customer, commercial, safety and operational impact.
• Own improvement initiatives end-to-end, from diagnosis to adoption and benefits realisation.
• Develop operating standards, SOPs and coaching approaches to embed improvements across stores.
• Drive improvements in Retail Safety, First Contact Resolution and other priorities.
• Influence enterprise partners to address root causes outside Retail's direct control.
• Measure adoption and ensure sustainable outcomes for customers and teams.

Conoscenze

Structured problem solving

Root-cause analysis

Process mapping

Lean Six Sigma

Team leadership

Business partnering

Descrizione del lavoro

Optus is seeking a senior leader to build and lead the Retail Continuous Improvement function from the ground up. You will establish its operating model, governance, and prioritisation framework, turning customer feedback and frontline insight into practical, measurable store improvements.

Reporting to the GM Retail Operations, you will manage a team of four Continuous Improvement Managers, drive near-term performance, and embed sustainable changes across the Retail network while partnering with