Director, Retail Performance — Flexible, High-Impact Leader

Singtel Group; Australia; Hybrid; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive remuneration

Flexibility to work 3 days in office,

Discounts with Optus products

Additional leave and cultural days

Parental leave

Diversity and inclusion initiatives

Employee wellbeing support

Job summary

Optus is seeking a senior leader to head the Retail Performance function, driving strategic analytics and performance uplift across the network. You will establish governance, lead a team of analysts and performance managers, and translate data into decisive actions that improve commercial and operational outcomes.

You will partner with Continuous Improvement and senior leaders to move from diagnosis to implementation, ensuring scalable, measurable results while balancing customer, operational

Qualifications

• Extensive leadership experience in performance, analytics or business performance functions within a large, multi-site organisation.
• Proven ability to use leading indicators and structured analysis to anticipate risks and drive improvements.
• Experience building governance, frameworks and escalation pathways for performance management.

Responsibilities

• Establish and maintain a single, trusted retail performance framework across the network.
• Lead the Retail Performance function and oversee customer, operational and commercial performance.
• Develop forward visibility of risks and opportunities via indicators and trend analysis.
• Drive the performance rhythm across Retail, including executive reviews and governance forums.
• Direct analysts toward root-cause diagnosis and measurable interventions.
• Differentiate drivers of performance to uncover core influences on outcomes.
• Own the quality and follow-through of interventions to achieve sustained outcomes.
• Create playbooks and frameworks to replicate improvements across the network.
• Partner with Continuous Improvement and business leaders to move from diagnosis to execution.
• Act as a trusted adviser to senior leaders with evidence-based recommendations.

Skills

Senior leadership

Performance analytics

Strategic planning

Stakeholder management

Team leadership

Tools

Power BI

Excel

CRM systems

Job description

Optus is seeking a senior leader to head the Retail Performance function, driving strategic analytics and performance uplift across the network. You will establish governance, lead a team of analysts and performance managers, and translate data into decisive actions that improve commercial and operational outcomes.

You will partner with Continuous Improvement and senior leaders to move from diagnosis to implementation, ensuring scalable, measurable results while balancing customer, operational