Head of Retail Partnerships, ANZ

DoorDash; Melbourne; On-site; AUD 180,000 - 280,000; Full time

Job summary

DoorDash, Inc. is seeking a Head of Retail Account Management, ANZ to lead the Retail Account Management organization across Australia and New Zealand.

You will own strategy, growth, and performance across a large portfolio of retail partnerships and build senior-level relationships to drive sustainable value. You will shape the portfolio vision, set priorities, and translate strategy into disciplined execution, partnering with Sales, Operations, Product, and Analytics to unlock growth and a

Qualifications

• 12+ years in account management, partnerships, or related field.
• Led significant account management/partnerships function.
• Strong commercial judgement with track record of growth.
• Exceptional relationship builder able to influence senior stakeholders.
• Able to navigate complexity and drive action.
• Ownership mindset and bias for action.
• Clear communicator who aligns teams around priorities.
• Care deeply about team culture and performance.

Responsibilities

• Lead and develop a high-performing Retail Account Management team across Australia and New Zealand.
• Set a clear vision for the team and translate priorities into focused execution.
• Build trusted relationships with retail partners and support their long-term success.
• Identify opportunities to strengthen partnerships and grow Retail business sustainably.
• Foster ownership, collaboration, inclusion, and continuous improvement.
• Coach and develop team members with clarity and accountability.
• Partner cross-functionally to deliver strong outcomes for partners, customers, and business.
• Represent the needs of retail partners and contribute to broader ANZ strategy.

Skills

Account management

Leadership

Stakeholder management

Cross-functional

Commercial judgement

Job description

DoorDash is looking for an exceptional people leader to help shape the next phase of our Retail business across Australia and New Zealand. The Retail Account Management team partners with retailers across ANZ to drive shared growth and deliver outstanding experiences for merchants, consumers, and Dashers.

This is a rare opportunity to lead a critical function in a high-growth, fast-paced environment—shaping how DoorDash expands beyond restaurants to become the destination for local commerce across ANZ.

About the Team

DoorDash is looking for an exceptional people leader to help shape the next phase of our Retail business across Australia and New Zealand. The Retail Account Management team partners with retailers across ANZ to drive shared growth and deliver outstanding experiences for merchants, consumers, and Dashers.

This is a rare opportunity to lead a critical function in a high-growth, fast-paced environment—shaping how DoorDash expands beyond restaurants to become the destination for local commerce across ANZ.

About the Role

DoorDash is seeking a Head of Retail Account Management, ANZ to lead our Retail Account Management organisation across Australia and New Zealand. Reporting to the Head of Revenue and Commercial, you will lead and develop a team while owning the strategy, growth, and performance of a large and diverse portfolio of retail partnerships.

You will set the vision for the portfolio, establish clear priorities, and translate strategy into disciplined execution. You will build trusted relationships with senior executives, identify opportunities for mutual growth, and ensure DoorDash consistently delivers a best-in-class partnership experience.

As a senior leader, you will also help shape the broader ANZ business, partnering closely with Sales, Operations, Product, Marketing, Analytics, Finance, and Strategy to solve complex challenges and unlock sustainable growth.

What you'll do…

• Lead and develop a high-performing Retail Account Management team across Australia and New Zealand.
• Set a clear vision for the team and translate broader business priorities into focused execution.
• Build strong, trusted relationships with retail partners and support their long-term success on DoorDash.
• Identify opportunities to strengthen our partnerships and grow the Retail business sustainably.
• Foster a culture of ownership, collaboration, inclusion, and continuous improvement.
• Coach and develop team members, creating clarity, accountability, and opportunities for growth.
• Partner cross-functionally to deliver strong outcomes for our partners, customers, and business.
• Represent the needs of our retail partners and contribute to the broader direction of DoorDash’s ANZ business.

We're excited about you because you have…

• You bring 12+ years of experience in account management, strategic partnerships, commercial leadership, client success, or a related field, along with a strong track record of building, coaching, and developing high-performing teams.
• You have led a significant account management, partnerships, commercial, client success, or related function.
• You have strong commercial judgement and experience delivering sustainable business growth.
• You are an exceptional relationship builder who can engage and influence senior internal and external stakeholders.
• You work effectively across functions and are comfortable navigating complexity and change.
• You bring an ownership mindset, sound judgement, and a strong bias for action.
• You communicate with clarity and can bring people together around shared priorities.
• You care deeply about team culture and create an environment where people can perform, develop, and do their best work.

Experience in retail, grocery, e-commerce, marketplaces, or technology-enabled businesses would be advantageous, as would experience working across Australia and New Zealand.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.