Head of Quality, Risk & Performance

University of Newcastle Employees, Location, Alumni; Newcastle; On-site; AUD 141,000 - 151,000; Full time

Benefits offered by this job

35 hour week

17% super and salary packaging

Additional University Holiday days

Discounts in private health insurance

Job summary

The University of Newcastle seeks an experienced Senior Manager, Quality to lead the development and implementation of a comprehensive quality management framework across Infrastructure and Facilities Services (IFS) at Callaghan Campus.

Reporting to the Associate Director, Engagement, Commercial and Business Quality, you will drive risk, compliance and performance improvement, providing strategic advice to senior leaders and embedding a culture of accountability.

Qualifications

• Experience developing, implementing and maintaining quality management systems, with ISO 9001 knowledge.
• Knowledge of risk management, governance, compliance and continuous improvement methodologies.
• Ability to design performance monitoring, audits and review processes to assess effectiveness.

Responsibilities

• Lead the development, implementation and continuous improvement of the IFS Quality Management System aligned with ISO 9001.
• Oversee risk, governance and compliance frameworks ensuring regulatory requirements are met.
• Establish performance monitoring, audits and review programs for continuous improvement.
• Lead improvement initiatives to enhance service quality and efficiency across IFS.
• Provide strategic advice and reporting to senior leaders to support decisions.
• Provide oversight of safety compliance and business continuity planning.

Skills

Quality Management

ISO 9001

Risk Management

Governance & Compliance

Continuous Improvement

Performance Monitoring

Audits & Assurance

Stakeholder Engagement

Leadership

Job description

The University of Newcastle seeks an experienced Senior Manager, Quality to lead the development and implementation of a comprehensive quality management framework across Infrastructure and Facilities Services (IFS) at Callaghan Campus.

Reporting to the Associate Director, Engagement, Commercial and Business Quality, you will drive risk, compliance and performance improvement, providing strategic advice to senior leaders and embedding a culture of accountability.