Senior Manager Quality

The University of Newcastle; Newcastle; On-site; AUD 141,000 - 151,000; Full time

Benefits offered by this job

Flexible working arrangements

35 hour week

Salary packaging

Superannuation 17%

Job summary

The University of Newcastle is seeking an experienced Senior Manager, Quality to lead the development and implementation of a comprehensive quality management framework across Infrastructure and Facilities Services (IFS). This senior role shapes how quality, risk, compliance and performance are managed across a broad operational environment.

Reporting to the Associate Director, Engagement, Commercial and Business Quality, you will provide strategic advice, drive continuous improvement, and

Qualifications

• Experience developing and maintaining quality management systems (QMS).
• Strong understanding of ISO 9001 principles and requirements.
• Knowledge of risk management, governance and compliance frameworks.

Responsibilities

• Lead development and implementation of the IFS Quality Management System.
• Oversee risk, governance and compliance frameworks to meet regulatory and University requirements.
• Establish performance monitoring, audits and review programs for continuous improvement.
• Lead improvement initiatives to enhance service quality and operational efficiency.
• Provide strategic advice and reporting to senior leaders to support decision-making.
• Oversee safety compliance and business continuity planning.

Skills

Quality management

ISO 9001

Risk management

Governance & compliance

Continuous improvement

Performance monitoring

Stakeholder engagement

Tools

Quality Management System (QMS)

Job description

The University of Newcastle - Newcastle NSW

The University of Newcastle is seeking an experienced Senior Manager, Quality to lead the development and implementation of a comprehensive quality management framework across Infrastructure and Facilities Services (IFS).

This is an influential leadership opportunity to shape how quality, risk, compliance and performance are managed across a broad and complex operational environment. Working closely with senior leaders and stakeholders, you will drive a culture of accountability and continuous improvement, ensuring our systems, processes and services are effective, compliant and aligned with the University's strategic objectives.

With responsibility spanning the breadth of the University's infrastructure and facilities operations, you will have the opportunity to make a tangible impact on how services are delivered across our campuses and the experience of our staff, students and broader University community.

The role

Reporting to the Associate Director, Engagement, Commercial and Business Quality, you will lead the quality management function within IFS, providing strategic advice and driving initiatives that strengthen organisational performance and service excellence.

Key responsibilities will include:

• Quality Management: Lead the development, implementation and continuous improvement of the IFS Quality Management System, aligned with ISO 9001 principles and organisational objectives.
• Risk and Compliance: Oversee risk management, governance and compliance frameworks, ensuring operational practices meet legislative, regulatory and University requirements.
• Performance and Assurance: Establish performance monitoring, audits and review programs to identify emerging issues, assess effectiveness and drive evidence-based improvements.
• Continuous Improvement: Lead improvement initiatives and projects that enhance service quality, operational efficiency and the effectiveness of IFS processes.
• Strategic Advice: Provide expert advice, reporting and recommendations to senior leaders, supporting informed decision-making and the achievement of strategic priorities.
• Safety and Business Continuity: Provide oversight of safety compliance and performance, and lead risk and business continuity planning to support the resilience of essential services.
• Leadership and Stakeholder Engagement: Build strong relationships across IFS and the wider University, promoting quality, accountability and a proactive approach to improvement.

About you

You are an experienced quality management professional who enjoys working across complex operational environments and translating strategic objectives into practical frameworks, processes and measurable improvements.

You will bring:

• Demonstrated experience developing, implementing and maintaining quality management systems, with a strong understanding of ISO 9001.
• Extensive knowledge of quality assurance, risk management, governance, compliance and continuous improvement methodologies.
• Experience designing performance monitoring frameworks, audits, inspections and review processes to assess organisational effectiveness and identify improvement opportunities.
• Strong analytical and problem-solving skills, with the ability to interpret information, identify trends and develop evidence-based recommendations.
• Highly developed written and verbal communication skills, including the ability to prepare quality reports, present complex information and influence senior stakeholders.
• Demonstrated ability to lead improvement initiatives, engage diverse stakeholders and embed sustainable changes across an organisation.

This continuing role is full time at a HEW 9 Higher Education Worker Level and is located at Callaghan Campus

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2030 outlines the University’s commitment to delivering an exceptional student experience and serving our communities.

For more information click here – Our University.

What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These include:

• A remuneration of $140791 - $150846 p.a. + superannuation commensurate with skills and experience
• Excellent employment conditions in line with University of Newcastle professional staff conditions.
• Flexible working arrangements (in line with the University’s Flexible Work Policy
• 35 hour week
• 17% super and salary packaging
• Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme
• Discounts in private health insurance, gym memberships, software, travel and more

Our assessment process

Typically, candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:

• Interview (an 'in person' interview will be conducted as part of the process)
• Referee checks
• Pre-employment checks as appropriate to the role

Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.

As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.

The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.

Our adherence to the Code is about more than compliance—it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.

We are excited to be Looking Ahead with you

We are committed to a fair, inclusive, and barrier-free recruitment process. If you require an alternative way to access the Position Description or submit your application, please contact **********@newcastle.edu.au.

Reasonable adjustments are available throughout the assessment and interview process to support all applicants to participate fully.

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. We welcome applications from people of all backgrounds and strongly encourage women and Aboriginal and Torres Strait Islander candidates to apply.

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