Head of Product & Technology

Aged Care Reviews; Gold Coast City; Presencial; AUD 180.000 - 260.000; Jornada completa

Descripción de la vacante

Aged Care Decisions is seeking a hands-on technical leader to drive product, engineering and IT initiatives from our Southport office on the Gold Coast. You will translate business needs into actionable requirements, lead a small team, and own the product roadmap while delivering AI features and automation.

Expect close collaboration with founders and private equity backers as you steer security and infrastructure.

Formación

• Translate business problems into clear requirements and user stories.
• Lead a small team of developers and IT support with 3+ years of leadership.
• 10+ years in software engineering, current in PHP/Laravel, React, REST APIs and CI/CD.
• Experience delivering AI or workflow automation features.
• Practical networking, cloud (AWS/Azure) and security skills, incident leadership.
• Hands-on, low-ego culture with shipping over process emphasis.
• Engineering leadership experience in SaaS or scale-up, with relevant domain knowledge in aged care/NDIS.

Responsabilidades

• Translate business needs into delivery requirements and acceptance criteria.
• Lead, coach and unblock a team across engineering and IT support.
• Turn executive priorities into a delivered product roadmap.
• Deliver AI features and workflow automation per AI Roadmap.
• Act as senior escalation for incidents across cloud, networking, and security.

Conocimientos

Business translation

Team leadership

PHP/Laravel

React

REST APIs

CI/CD

AI & automation

Cloud security

SaaS experience

Herramientas

PHP/Laravel

React

CodeIgniter

MySQL

PostgreSQL

AWS

Azure

Docker

CI/CD

Bitbucket

Jira

Confluence

Power BI

3CX

SIP

SMS

Descripción del empleo

Translate Business Needs into Delivery: Work directly with Client Services, Provider Growth, Marketing and Finance to turn business problems into clear requirements, user stories and acceptance criteria, then make sure they ship.

Lead the Team: Lead, coach and unblock a team of five across engineering and IT support. Review code, set standards and step into the Laravel and React codebase when needed.

Own the Product Roadmap: Turn the priorities set by the Executive Director and CEO into delivery, propose trade-offs, and change course quickly when the business needs it.

AI & Automation: Deliver AI features, integrations and workflow automation that reduce manual effort, as part of our AI Roadmap.

Keep Things Running: Act as senior escalation for incidents across cloud, networking, Microsoft 365 and contact centre telephony (3CX, SIP, SMS) supporting teams in Australia, Fiji and the Philippines. Own security, suppliers and budgets.

Aged Care Decisions is passionate about helping people in need, empowering them in their health care experiences. Our services encompass placement care, service provider matching, cutting-edge technology solutions, and a comprehensive consumer review website. We’ve since launched Care Decisions, bringing the same model to Australians navigating the NDIS.

Find out more about our company: https://agedcaredecisions.com.au/about/

Read what clients and families say about us: https://g.page/r/CTbfWRSCdvPpEBA

In December 2022, Aged Care Decisions was backed by growth-focused private equity firm Fortitude Investment Partners (FIP). Since then, the business has continued to grow rapidly, while ensuring best practice in all areas of the business.

This is not a CTO role. We want a hands‑on technical leader who is close to the code, easy to approach, light on process, and happy to change priorities when the business needs it. Someone who makes things simpler, not more complicated, and turns business problems into working solutions that help families find care faster.

You’ll work closely with growth‑focused founders and the backing of a private equity firm, executing against our FY27–FY28 growth plan. This role reports to the Executive Director, transitioning to the CEO in the short to medium term, and leads the Product, Engineering and IT team.

Responsibilities:

• Translate Business Needs into Delivery: Work directly with Client Services, Provider Growth, Marketing and Finance to turn business problems into clear requirements, user stories and acceptance criteria, then make sure they ship.

• Lead the Team: Lead, coach and unblock a team of five across engineering and IT support. Review code, set standards and step into the Laravel and React codebase when needed.

• Own the Product Roadmap: Turn the priorities set by the Executive Director and CEO into delivery, propose trade-offs, and change course quickly when the business needs it.

• AI & Automation: Deliver AI features, integrations and workflow automation that reduce manual effort, as part of our AI Roadmap.

• Keep Things Running: Act as senior escalation for incidents across cloud, networking, Microsoft 365 and contact centre telephony (3CX, SIP, SMS) supporting teams in Australia, Fiji and the Philippines. Own security, suppliers and budgets.

Company Profile:

Aged Care Decisions is passionate about helping people in need, empowering them in their health care experiences. Our services encompass placement care, service provider matching, cutting‑edge technology solutions, and a comprehensive consumer review website. We’ve since launched Care Decisions, bringing the same model to Australians navigating the NDIS.

Find out more about our company: https://agedcaredecisions.com.au/about/

Read what clients and families say about us: https://g.page/r/CTbfWRSCdvPpEBA

In December 2022, Aged Care Decisions was backed by growth‑focused private equity firm Fortitude Investment Partners (FIP). Since then, the business has continued to grow rapidly, while ensuring best practice in all areas of the business.

This is not a CTO role. We want a hands‑on technical leader who is close to the code, easy to approach, light on process, and happy to change priorities when the business needs it. Someone who makes things simpler, not more complicated, and turns business problems into working solutions that help families find care faster.

You’ll work closely with growth‑focused founders and the backing of a private equity firm, executing against our FY27–FY28 growth plan. This role reports to the Executive Director, transitioning to the CEO in the short to medium term, and leads the Product, Engineering and IT team.

Requirements:

• Business Translation: Proven ability to turn business problems into clear requirements and user stories, and to explain trade‑offs to non‑technical people.

• Team Leadership: 3+ years leading a small team of developers and/or IT support, as a tech lead, engineering manager or similar.

• Current Technical Skills: 10+ years in software engineering. Current on PHP/Laravel, React, REST APIs and CI/CD, and credible in a code review. Not someone whose hands‑on coding stopped years ago.

• AI & Automation: Has delivered AI or workflow automation features into production.

• Infrastructure & Security: Practical networking, AWS/Azure, Microsoft 365 and security skills. Comfortable leading incident response.

• Culture: Hands‑on, low‑ego, accessible and flexible. Prefers shipping to process, reports and frameworks.

• Highly Regarded: Engineering management at a SaaS or scale‑up, or leading an in‑house dev and IT team at a services business. Legacy modernisation (CodeIgniter), 3CX/telephony, Power BI, offshore teams, and aged care, NDIS or marketplace experience.

Our Tech Stack:

PHP/Laravel, React and legacy CodeIgniter

• REST APIs, MySQL, PostgreSQL
• AWS and Azure
• Docker, CI/CD, Bitbucket
• Jira and Confluence
• Microsoft 365 and Power BI
• 3CX, SIP, SMS

Relationships:

• Internal: Lead the Product, Engineering and IT team. Work closely with the Executive Director, CEO, Client Services, Provider Growth, Marketing and Finance.

• External: Manage technology suppliers, vendors and security partners.

This role is based full time in our Southport office on the Gold Coast. Remote work is not available.

Closing date for applications – Friday 4 December 2026