Product Architect

TechnologyOne; City of Melbourne; On-site; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive remuneration package

Industry leading employee share plan

Amazing Culture: Employer of Choice

Team events and diversity

Flexible hours

Free gym membership

Volunteer leave

Free breakfast and coffee on-site

Defined career framework

Job summary

TechnologyOne is seeking an experienced Product Architect to shape the future of GUIDE for Residents, TechnologyOne's AI-powered resident engagement platform, defining the architecture, integration strategy and digital experience that connects residents, councils, knowledge, workflows and AI services.

You’ll collaborate with Product Owners, Developers, Designers and stakeholders to set direction, influence architecture and ensure our suite delivers modern, scalable and intuitive experiences.

Qualifications

• Proven experience as a Software Architect or Senior Engineer within enterprise SaaS.
• Experience designing citizen, customer, digital service or self-service platforms.
• Translate complex business requirements into practical product solutions.
• Strong understanding of AI platforms, LLMs, RAG and agent orchestration.
• Experience designing enterprise integration architectures and APIs.

Responsibilities

• Define the architecture for AI-powered resident experiences and related capabilities.
• Translate customer needs into scalable product designs and solution architecture.
• Partner with Product Owners, Engineering and UX to deliver high-quality capabilities.
• Provide architectural leadership across new initiatives and ensure security and scalability.
• Influence roadmaps to improve usability, performance, and customer value.
• Mentor a small team of developers through the product lifecycle.
• Champion design consistency and continuous improvement.
• Contribute to technical decision making and knowledge sharing across R&D.

Skills

Software architecture

Senior engineering experience

AI platforms

LLMs

RAG

APIs & integration

Agile product development

Stakeholder management

Leadership

Analytical thinking

Tools

Claude

Job description

We are looking for an experienced Product Architect to help shape the future of GUIDE for Residents, TechnologyOne's AI-powered resident engagement platform, defining the architecture, integration strategy and digital experience that connects residents, councils, knowledge, workflows and AI services. This is a strategic role that combines deep product thinking with strong technical expertise to design solutions that solve challenges for our customers.

You’ll work closely with Product Owners, Developers, Designers and stakeholders across the business to define product direction, influence architecture, and ensure our suite continues to deliver modern, scalable and intuitive experiences.

This is a rare opportunity to join a high-performing team within the largest adopted product at Technology1!

What you'll be doing:

• Define the architecture for AI-powered resident experiences, including agent orchestration, knowledge management, conversational AI, voice, workflow automation and analytics capabilities
• Translate customer needs, market insights and business priorities into scalable product designs and solution architecture.
• Championing AI-assisted development, Claude is our tool of choice.
• Partner with Product Owners, Engineering and UX teams to design, validate and deliver high- quality product capabilities.
• Provide architectural leadership across new initiatives, ensuring solutions are secure, scalable, maintainable and aligned with TechnologyOne standards.
• Influence product roadmaps by identifying opportunities to improve usability, performance, automation and customer value.
• Mentor a small team of developers - coaching them to resolve complex technical and functional challenges throughout the product lifecycle.
• Champion design consistency, architectural quality and continuous improvement.
• Contribute to technical decision making, mentoring and knowledge sharing across the wider R&D team.
• Ensure compliance with company policies, procedures and health and safety requirements.
• Proven experience as a Software Architect or Senior Engineer within enterprise SaaS software or similar.
• Experience designing citizen, customer, digital service or self-service platforms delivering high-volume customer interactions.
• Ability to translate complex business requirements into practical, customer focused product solutions.
• Strong understanding of AI platforms, LLMs, retrieval-augmented generation (RAG), agent orchestration and AI assisted development
• Experience designing enterprise integration architectures and API strategies across complex vendor ecosystems.
• Excellent stakeholder management, facilitation and communication skills.
• A collaborative leadership style with the ability to influence across cross functional teams.
• Strong analytical and problem-solving skills with a focus on delivering measurable customer outcomes.
• Competitive remuneration package
• Industry leading employee share plan
• Amazing Culture: 8 x Australian Business Awards "Employer of Choice" winner
• We love our team events & celebrate diversity
• Flexible hours: we are family-friendly and value life outside of work
• Free gym membership in your region (or, if you are located at HQ, we have a new state of the art Gym onsite, exclusive and available 24/7).
• Additional 2.5 days of leave per year dedicated to volunteering at a charity of your choice
• Free breakfast and coffee on-site
• Defined career framework - know what options you have in your career path and how you can get there

Who we are…

We are looking for an experienced Product Architect to help shape the future of GUIDE for Residents, TechnologyOne's AI-powered resident engagement platform, defining the architecture, integration strategy and digital experience that connects residents, councils, knowledge, workflows and AI services. This is a strategic role that combines deep product thinking with strong technical expertise to design solutions that solve challenges for our customers.

You’ll work closely with Product Owners, Developers, Designers and stakeholders across the business to define product direction, influence architecture, and ensure our suite continues to deliver modern, scalable and intuitive experiences.

This is a rare opportunity to join a high-performing team within the largest adopted product at Technology1!

What you'll be doing:

• Define the architecture for AI-powered resident experiences, including agent orchestration, knowledge management, conversational AI, voice, workflow automation and analytics capabilities
• Translate customer needs, market insights and business priorities into scalable product designs and solution architecture.
• Championing AI-assisted development, Claude is our tool of choice.
• Partner with Product Owners, Engineering and UX teams to design, validate and deliver high- quality product capabilities.
• Provide architectural leadership across new initiatives, ensuring solutions are secure, scalable, maintainable and aligned with TechnologyOne standards.
• Influence product roadmaps by identifying opportunities to improve usability, performance, automation and customer value.
• Mentor a small team of developers - coaching them to resolve complex technical and functional challenges throughout the product lifecycle.
• Champion design consistency, architectural quality and continuous improvement.
• Contribute to technical decision making, mentoring and knowledge sharing across the wider R&D team.
• Ensure compliance with company policies, procedures and health and safety requirements.

Your Talents…

• Proven experience as a Software Architect or Senior Engineer within enterprise SaaS software or similar.
• Experience designing citizen, customer, digital service or self-service platforms delivering high-volume customer interactions.
• Ability to translate complex business requirements into practical, customer focused product solutions.
• Strong understanding of AI platforms, LLMs, retrieval-augmented generation (RAG), agent orchestration and AI assisted development
• Experience designing enterprise integration architectures and API strategies across complex vendor ecosystems.
• Experience working in Agile product development environments.
• Excellent stakeholder management, facilitation and communication skills.
• A collaborative leadership style with the ability to influence across cross functional teams.
• Strong analytical and problem-solving skills with a focus on delivering measurable customer outcomes.

Benefits…

• Competitive remuneration package
• Industry leading employee share plan
• Amazing Culture: 8 x Australian Business Awards "Employer of Choice" winner
• We love our team events & celebrate diversity
• Flexible hours: we are family-friendly and value life outside of work
• Free gym membership in your region (or, if you are located at HQ, we have a new state of the art Gym onsite, exclusive and available 24/7).
• Additional 2.5 days of leave per year dedicated to volunteering at a charity of your choice
• Free breakfast and coffee on-site
• Defined career framework - know what options you have in your career path and how you can get there

Who we are…

TechnologyOne (ASX: TNE) is Australia's largest enterprise software company and one of the ASX Top 100, with offices across six countries. Our integrated SaaS ERP platform helps more than 1,200 organisations, including government agencies, local councils, universities and leading businesses, simplify operations and adapt to changing technology. For over 35 years, we’ve been helping customers focus on what matters most by making enterprise software simple.