Head of People & Culture

RACV; Melbourne; Hybrid; AUD 170,000 - 210,000; Full time

Job summary

RACV subsidiary Home Trades Hub Australia seeks an experienced People & Culture leader to cover 12 months during parental leave. Lead P&C across five units with a $35m payroll, reporting to the CFO and collaborating with the CEO and Executive Leadership Team.

You will drive the P&C strategic plan, workforce planning, and leave a lasting impact on a fast‑growing national business while guiding leaders through change and ensuring a safe, compliant work environment.

Qualifications

• At least 10 years in a senior leadership HR role.
• Proven experience managing industrial relations in a complex organisation.
• Track record leading organisational change and cultural transformation.
• Experience leading a multi-disciplinary team.
• Strong skills in relationships, stakeholders, and influencing.
• Resilience and collaborative problem-solving approach.
• Tertiary qualifications in HR or psychology; postgraduate study preferred.

Responsibilities

• Set the direction: deliver the P&C strategic plan, workforce planning, and labour budgeting.
• Lead change: integration for acquisitions, restructures, and change capability.
• Build capability and performance: align performance cycles and talent planning.
• Improve the employee experience: uplift engagement and act on feedback.
• Manage IR and compliance: IR strategy, employee relations, and pay practices across states.
• Oversee remuneration framework and cost strategies with Finance.
• Support safety and return-to-work programs.

Skills

Senior HR leader

IR expertise

Change management

Stakeholder management

Cross-functional leadership

People analytics

Employee relations

Education

HR/psychology degree

MBA or organisational psychology (preferred)

Job description

Full-time, 5 days a week: 2 days at Noble Park, 2 days in the Melbourne CBD and 1 day working from home

Lead the people agenda of a fast-growing national business

Home Trades Hub Australia is growing quickly. We provide trades, electrification, property inspections, home security and commercial energy solutions in Victoria and nationally. We're a wholly owned subsidiary of RACV and run as a standalone business.

We need an experienced People & Culture leader to step in for 12 months while our Head of People & Culture is on parental leave. You'll keep the people strategy on track and lead the function through a period of growth.

About the role

Reporting to the CFO and working closely with the CEO and Executive Leadership Team, you will lead a team of five and be responsible for people practices across 5 operating business units and $35m payroll.

Key Responsibilities:

• Set the direction. Deliver the P&C strategic plan, lead workforce planning and labour budgeting, and shape an employee value proposition that works for a multi-skilled, multicultural workforce.
• Lead change. Run people integration for newly acquired businesses, guide leaders through restructures and build change capability across the business.
• Build capability and performance. Make sure performance cycles fit the business, coach leaders through difficult performance and behaviour issues, and lead talent and succession planning.
• Improve the employee experience. Lift engagement in line with HTHA's values and help leaders act on employee feedback.
• Manage IR and compliance. Own the IR strategy, resolve employee relations matters and keep pay and employment practices compliant in every Australian state and in the Philippines.
• Oversee reward. Run the remuneration framework and work with Finance on reward and cost strategies.
• Support safety. Help keep the workplace safe and support return-to-work programs.

About you

• You're a commercially minded senior HR leader who works well in complex settings. You'll bring:
• At least 10 years' experience in a senior leadership role
• Proven experience managing industrial relations in a complex organisation
• A track record of leading organisational change and cultural transformation
• Experience leading a multi-disciplinary team
• Strong skills in building relationships, managing stakeholders and influencing others, along with sound judgement
• Resilience, emotional intelligence and a practical, collaborative approach to solving problems
• Tertiary qualifications in HR or psychology. Postgraduate study in HR, business (MBA) or organisational psychology is preferred.

Real impact from day one

in a growing business where your work is visible

The backing of RACV

combined with the pace and autonomy of a standalone business

Variety in your work, including acquisitions, multi-state IR and a workforce across Australia

Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria. We’re famous for not letting people down and we’re not about to stop.

As Victoria’s largest member organisation, we advocate on issues on behalf of our over 2.2 million members. We partner with organisations that are improving lives. Together we are making communities stronger.

We’re proud to offer the kind of opportunities only a diverse business can provide.