Head of Patient Experience & Insights

Head Office - Sydney; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Leadership development

Comprehensive benefits program

Competitive salary with incentives

Job summary

Ramsay Health Care seeks a Head of Patient Experience to lead enterprise-wide patient experience initiatives. The role sits within Marketing and collaborates across the national hospital network to connect patient feedback with operational improvements.

You’ll drive dashboards, engagement with senior executives, and scalable improvements, bringing external best practice to a busy hospital environment.

Qualifications

• Significant experience in patient experience, customer experience, service improvement, or related discipline.
• Experience across large, multi-site organisations.
• Strong analytical capability to connect data sources and identify drivers.

Responsibilities

• Lead enterprise patient experience and Voice of Patient approach (NPS and related measures).
• Connect patient feedback, experience data, clinical indicators and operational insights to identify drivers.
• Turn insights into practical actions for hospitals and leaders to improve outcomes.
• Identify trends, gaps and opportunities across the network and prioritise impactful areas.
• Develop dashboards, reporting and insights to show performance to leaders.

Skills

Patient experience

Cross-functional leadership

Data analysis

Stakeholder engagement

Change management

Healthcare industry knowledge

Education

Degree in health/healthcare management or related field

Job description

Ramsay Health Care seeks a Head of Patient Experience to lead enterprise-wide patient experience initiatives. The role sits within Marketing and collaborates across the national hospital network to connect patient feedback with operational improvements.

You’ll drive dashboards, engagement with senior executives, and scalable improvements, bringing external best practice to a busy hospital environment.